Config Service
LANCOM Config Service is an additional and new premium support service.
This premium support offers customers extended and preferential access to the technical know-how at LANCOM Systems.
What does Config Service offer?
A Config Service Ticket gives you a ticket number for the following services:
- Direct calling with call back
- Conceptualization of solution scenarios
- Creation of configurations and remote support
Pricing
One ticket is charged per question / problem and per hour commenced.
A ticket is vaild for 2 years. LANCOM offers four types of Config Service Tickets:
- Single ticket: EUR 90.00 plus VAT
- Block of 5 tickets: EUR 390.00 plus VAT
- Block of 10 tickets: EUR 750.00 plus VAT
- Block of 100 tickets: EUR 6.300.00 plus VAT
Ticket redemption
Request via mail:
Write one of the ticket numbers from your ticket document into the subject line of your mail and send it to configservice@lancom.de.
Request by telephone: :
LANCOM Config Service is available at the following number: +49 2405 49936-219
Have one of your ticket numbers from the ticket document at hand and read it out when requested.
At what times of day is Config Service available?
LANCOM Config Service is available Mondays to Fridays from 9 am to 5 pm (CET).
How do I buy a ticket?
Config Service Tickets are available directly from LANCOM via the order form.
Once ordered, ticket numbers are sent to you with the invoice via post.
