Support and RMA assistant
Welcome to your guided LANCOM Support!
Our Support Wizard will help you to explain your problem by means of a structured form. After entering a few details and key words, you will automatically see the range of documents in our knowledge base that potentially address your request. In many cases you will find an immediate solution to your problem. However, if you are unable to answer all of your questions here, you have the option of describing your support request in detail.
Notice on the RMA process concerning products with the LANCOM service option:
In the case of hardware defects with LANCOM routers, access points and WLAN Controllers with an activated Service Option, we guarantee the advance replacement with an identical device within one working day. Please enter the license number of the service option in the intended field to ensure that your case is processed immediately. Alternatively, RMA registrations with the Service Option can be made via the telephone number +49 (0)2405 49936-219 for immediate availability and call-back. In any case, please have the license number of the Service Option at hand. You will find this on your proof of license.
This option is only available in Germany!