Service & Support

From immediate assistance to long-term protection.

Self-services with chatbots

Register options, LANcare, and demo licenses yourself, or submit repair requests (RMA). For portfolio-related questions, the LANCOM Digital Assistants (AI chatbots) are here to help.

Security information

Stay informed: Here you'll find an overview of security-related notices and recommended protective measures for your LANCOM products.

Support contact

Learn how to reach the LANCOM technical manufacturer support in case of questions or malfunctions – whether you are a partner or an end customer.

Online documentation

Find configuration guides and other helpful information in the LANCOM Support Knowledge Base, publications, and compliance documents.

Lifecycle management

Learn about LANCOM Lifecycle Management and check the status of your product regarding available firmware and security updates.

Software downloads

Download the latest operating system versions for your LANCOM products and the current versions of LANtools and remote access clients here.

Support products

Are your LANCOM products optimally secured? Find an overview of the LANcare portfolio for secure network operation.

Trainings & workshops

Want to understand, build, and maintain networks? At the LANacademy, you'll receive certified knowledge directly from the manufacturer through a variety of training courses.

Individual consultation

Looking for a tailored solution? The LANCOM sales team will gladly assist you in selecting the ideal LANcare (Direct) products.

How to properly secure your network

Support for partners

Participants in the LANcommunity partner program can contact the technical manufacturer support directly.

Partners & LANcare Direct

With security updates, guaranteed response times, and fast device replacement, LANcare Direct products sustainably enhance your service quality.

Choose from the following LANcare Direct variants…

With security updates, guaranteed response times, and fast device replacement, LANcare Direct products sustainably enhance your service quality.

Choose from the following LANcare Direct variants – tailored to customer needs:

Support for end customers

End customers are best advised to contact their local LANCOM partner.

End customers & LANcare Direct

With LANcare Direct products, you benefit from reliable and plannable device protection as an end customer.
Get in touch with your LANCOM partner today!

Tip: To find the right product, use the LANcare comparison.

Award-winning LANCOM service & support

In the “Professional User Rating: IT Operations 2025“ by analyst firm techconsult, LANCOM once again ranks among the top providers in the network management & monitoring sector – receiving top ratings at both company and solution level. Especially highlighted: LANCOM’s support services, honored with the distinction “Best in Service & Support“.

LANCOM also stands out in the channel: sales partners particularly praise the on-site availability, expertise, and customized offer creation. Top marks were also given for the information, consulting, and training services.


Individual consultation

Ensure the reliable protection of your LANCOM devices right from the start. The LANCOM sales team is happy to assist you in selecting the optimal services tailored to your specific network requirements. If you have any questions or requests, feel free to reach out via contact form or by phone: +49 (0)2405 49936 122 (International).

Important note: Please note that this channel does not handle support requests. For technical support, please contact your designated support contact directly.