Services & Support

Security updates

included in LLW

Worldwide manufacturer support & support contract

–

–

–

24/7 emergency hotline for massive operational disruptions (priority 1)

–

–

–

–

–

–

First response time for massive operational disruptions (priority 1)

–

–

2 hours

2 hours

30 minutes

30 minutes

–

2 hours

30 minutes

Guaranteed maximum first response time (priority 2)

–

–

4 hours

4 hours

4 hours

4 hours

–

4 hours

4 hours

Replacement service (within the EU)

5 years

5 years

–

During the term

–

During the term

During LLW

–

–

Extension by Next Business Day advance replacement (within the EU)

–

–

–

–

–

Runtime

Up to EOL

(min. 5 years)

Up to EOL

(min. 5 years)

1, 3, or 5 years

1, 3, or 5 years

1, 3, or 5 years

1, 3, or 5 years

Up to EOL

(max. 10 years)

Individual

Individual

Extension

–

–

up to EOL

up to 5 years¹

up to EOL

up to 5 years¹

–

–

–

Validity for all LANCOM products²

except switches

except LLW switches

Only LLW switches

for projects of 500 devices or more

for projects of 500 devices or more

Registration

Within 3 months after device purchase

Within 3 months after device purchase

Anytime

Within 3 months after device purchase

Anytime

Within 3 months after device purchase

Anytime

Anytime

Anytime