LANCOM Enterprise Support Access
  • LANCOM Enterprise Support Access

LANCOM Enterprise Support Access

Optimal protection for your network

This service package offers the optimal protection of your network. We guarantee a quick response within 4 hours and the fast processing of your support case. Our network experts from 3rd-level support are available to you for 10 hours a day, 5 days a week (except for ationalwide public holidays in Germany). This package offers the best possible protection against failure of your network services. Your business processes remain steady, and you are safe from revenue losses.

Advantages

Short, guaranteed response times

With the LANCOM Enterprise Support Access, we guarantee the processing of your support case within a minimum possible time. After 4 hours at the most, a personal contact person will be at your disposal.

Access to the 3rd-level support

LANCOM Enterprise Support Access gives you immediate access to 3rd-level support. This allows you to work directly with our network specialists, who work quickly and competently to resolve your problem.

Service times: 10 hours, 5 days a week

Purchase LANCOM Enterprise Support Access to benefit from service times from 8:00 AM to 6:00 PM (CET), Monday to Friday (except for nationalwide public holidays in Germany). This provides optimal protection of your network during business hours, so reducing network outages and keeping revenue losses to a minimum.

Just right for your network

Customized networks require customized safeguarding. This is why we tailor your LANCOM Enterprise Support Access, including the terms and conditions, to your requirements precisely.

Product features

  • Full service package for a secure network
  • Assured response time of max. 4 hours
  • Direct access to LANCOM 3rd-level support
  • 10/5 availability: Extended service hours from 08:00 AM to 6:00 PM, Monday to Friday (does not apply to nationwide public holidays in Germany)
  • Terms and conditions are agreed individually

Booking

Booking after written offer

We are happy to prepare your individual offer for the LANCOM Premium Support Access.

Please contact us by phone: +49 (0) 2405/49 93 6-210 or by e-mail at services@lancom.com.

LANCOM service times

The LANCOM Service Hotline is available from Monday to Friday from 9am to 5pm, except for regional holidays (Wuerselen, Germany).

Request for quotation

Are you interested in one of our service and support products? We will gladly make you an individual offer.


Offer request

 

If you need any help do not hesitate to contact our service team:

 

LANCOM Service Team

Phone: +49 (0) 2405 / 49 93 6-210