LANCOM Firewall Jump Start
  • LANCOM Firewall Jump Start

LANCOM Firewall Jump Start

Remote support for the initial setup of your firewall

Receive competent support when you set up your LANCOM R&S®Unified Firewall for the first time — no experience with firewalls on your part is required! In a joint remote session, an experienced technician guides you through the initial setup process for a predefined LANCOM scenario, so you get first-hand experience of best practices with the demonstration of, among other things, how to activate UTM features.
Note: This service is exclusively offered in German language.
Service offer in English language is being planned.


Initial setup by remote session

The LANCOM Firewall Jump Start gives you competent support when you set up your LANCOM R&S®Unified Firewall for the first time. Using remote access, an experienced technician joins you to help you step-by-step to commission your firewall.

Operational firewall

On completion of the LANCOM Firewall Jump Start session, your firewall is operational. From then on, you will be able to fine-tune the configuration of the LANCOM R&S®Unified Firewall by making additional settings that meet your individual needs.

Discovering the essential elements of your firewall

Be it the intuitive setup wizard, user-friendly web interface or vital functions such as Unified Threat Management (UTM), monitoring & statistics, license manager or the update function of the firewall: You will gain a first impression of the menu navigation and the operating concept behind your firewall.

Setting up a scenario predefined by LANCOM

LANCOM provides you with the main scenarios that meet the needs of a wide range of users. You benefit directly from established best practice. Furthermore, you will gain an overview of the firewall’s advanced capabilities and derive your own individual adjustments.

Cloud-managed firewall

LANCOM R&S®Unified Firewalls have been cloud-ready since the release of the firewall operating system LCOS FX 10.4. Is your network infrastructure already based in the LANCOM Management Cloud (LMC)? If so, the technician will help you to integrate your firewall into your LMC project (provided the device has the necessary license).

Final report

You will receive a final report about the completed configuration along with a shared backup.

Product features

  • Remote session for the initial setup of a LANCOM R&S®Unified Firewall (equivalent to approx. 1/2 working day)
  • Setting up a suggested scenario as predefined by LANCOM
  • Sharing of best practices and important firewall elements such as the setup wizard, user interface, UTM functions, monitoring & statistics
  • Demonstration of the license manager and the update function of the firewall
  • Integration of the firewall into your existing LANCOM Management Cloud project or Command Center installation (optional)
  • Final report on completed configurations
  • Provision of a backup configuration file
  • Services provided exclusively in German language* by LANCOM or a qualified subcontractor (subject to availability)

* Note: Service offer in English language is being planned.


Appointment arrangements via telephone

The LANCOM service hotline can be contacted via: +49 (0)2405 49936-210

Appointment arrangement via e-mail

Please include your voucher number in the subject line of your e-mail to:

LANCOM service hours

The LANCOM service hotline is available Mondays to Fridays from 9 am to 5 pm CET (except local holidays Würselen, Germany).

LANCOM Config Service On-Site vouchers are valid in the following countries: DE/AT/CH/BE/NL/LU

Order form

Are you interested in one of our service and support products? Order here:

Order form


If you need any help do not hesitate to contact our support team:


LANCOM Support Team

Phone: +49 (0) 2405 / 49 93 6-210