LANCOM Service Pack 24/7
  • LANCOM Service Pack 24/7

LANCOM Service Pack 24/7

Perfect safeguarding for your LANCOM R&S®Unified Firewalls

For customers without existing 24/7 support contracts as well as in small installations with only a few devices, it makes sense to individually safeguard elementary network components. With the new LANCOM Service Pack 24/7, you can equip your LANCOM R&S®Unified Firewalls with an all-round solution: In the event of massive network disruptions or a total failure, you will receive fast help from our LANCOM experts within 30 minutes – 24 hours a day, 365 days a year. And support access with extended service times is also available for minor malfunctions or requests for information.


    Just in case – 24/7 support for major incidents

    In the event of an emergency, you can rely on quick assistance directly from the manufacturer. In the event of massive operational disruptions or a total breakdown, an experienced employee is available 24 hours a day, 365 days a year with a response time of just 30 minutes to provide advice and assistance. Your network malfunction will be quickly rectified and your services will be up and running again within the shortest possible time.

    Extended service times for your support case

    You have problems with your hardware, configuration requests or need information about your product?

    LANCOM experts will help you with all non-emergency issues with extended service hours from 8 a.m. to 6 p.m. on weekdays (10/5; national public holidays in Germany are excluded). Your support case will be prioritized and processed within 4 hours.

    Advance replacement on the next business day

    Reduce network downtime to a minimum. With the LANCOM Service Pack 24/7, you benefit from an advance replacement of your LANCOM R&S®Unified firewall within the EU and receive a replacement device as early as the next working day. This service is subject to an existing device warranty.


    Product features

    • 24/7 emergency support with guaranteed response time of maximum 30 minutes in the event of massive operational disruptions
    • Extended service hours (Mondays to Fridays, from 8 a.m. to 6 p.m.) for requests outside emergency support
    • Fast advance replacement in the event of a hardware defect on the next working day with existing device warranty and within the EU
    • Runtime-based option, can be activated per LANCOM R&S®Unified Firewall
    • Available as S, M, L, and XL option, depending on device type


    Each option is available for 1,3, or 5 years, similar to the firewall licenses. Detailed information about the licenses can be found within theDatenblatt

    Category Device
    Option S LANCOM R&S®Unified Firewall UF-50, UF-100, UF-200
    Option M LANCOM R&S®Unified Firewall UF-300
    Option L LANCOM R&S®Unified Firewall UF-500
    Option XL LANCOM R&S®Unified Firewall UF-900

    The LANCOM Service Pack 24/7 also supports other existing devices from Rohde & Schwarz Cybersecurity. A detailed list can be found here: Compatibility of devices


    If you want to optimally secure your LANCOM R&S®Unified Firewall with the LANCOM 24/7 Service Pack, the following requirements must be met:

    • The LANCOM R&S®Unified Firewall must be in operation with the LANCOM Basic or Full license.
    • The use of the advance replacement is only within warranty and within the EU.


    Are you interested in one of our service and support products? We will gladly make you an individual offer.

    Offer request


    If you need any help do not hesitate to contact our service team:


    LANCOM Service Team

    Phone: +49 (0) 2405 / 49 93 6-210