LANCOM Service Pack 10/5
Customers who manage their network themselves or do not make use of support contracts reliably protect their central network components with the LANCOM Service Pack 10/5. With a guaranteed first response time of maximum four hours during service hours (Mondays to Fridays, 8 a.m. to 6 p.m.), our LANCOM technicians will help you. You can also benefit from an advance replacement in the event of a hardware defect including delivery on the next business day.
- 10/5 support with guaranteed first response time of maximum four hours (Mondays to Fridays, from 8 a.m. to 6 p.m.)
- Fast advance replacement in the event of a hardware defect on the next business day with existing device warranty and within the EU
- Runtime-based option depending on device category, can be activated per LANCOM device included in the service (see table)
All-round service directly from the manufacturer
In the event of malfunctions or even a total failure, competent immediate support is essential. With the LANCOM Service Pack 10/5, you can be sure of reliable support directly from the manufacturer even for central network components. The LANCOM Service Pack 10/5 is therefore ideally tailored to the needs of both end customers and LANCOM partners without entitlement to extended manufacturer support. Our experienced staff will help you not only in emergencies, but also in the joint handling of minor problems.
For optimal cooperation, we therefore recommend participation in the LANCOM Specialist Workshop.
Tailor-made service scope
The LANCOM Service Pack 10/5 offers you exactly the service package you need for the secure operation of your network during business hours on weekdays. We guarantee professional support for ten hours on five working days with a first response time of max. four hours.
For extended service hours of 24 hours a day, seven days a week with a response time of 30 minutes in case of emergencies, the LANCOM Service Pack 24/7 is also available.
Advance replacement including delivery on the next business day
Reduce network downtime to a minimum. Within the EU, with the LANCOM Service Pack 10/5 you benefit from an advance replacement of the device for which the Service Pack 10/5 has been licensed, and receive a replacement device on the next working day. This service is subject to an existing device warranty.
LANCOM Systems offers the included support services worldwide. The advance replacement conditions apply to metropolitan areas within the EU (excluding islands). For information about the terms and conditions in your country, please contact your local distributor.
- The LANCOM R&S®Unified Firewall must be in operation with the LANCOM Basic or Full license and the registration has to take place simultaneously with the activation of the operating license
- The option is bound to a specific device (serial number) and is not transferable
- Several LANCOM R&S®Unified Firewall in an HA cluster require only one Service Pack 10/5 license
- When operating several LANCOM switches as a stack network, one Service Pack 10/5 license is required for each individual device
- Note for vProducts: Registration for vProducts (vRouter & vFirewall) only possible via contact to the service team (not via registration form, only via telephone: +49 (0) 2405 / 49 93 6-210 or via e-mail: services@lancom.de)
- If your LANCOM device fails, you will receive a replacement on the next working day (applies to metropolitan areas within the EU (excluding islands)).
- LANCOM will have the defective device picked up by a courier service. Shipping is free of charge for you.
- A advance replacement to the next business day is only possible if the notification of the support case and the dispatch of the replacement unit does not fall on a public holiday (Registration until 2 p.m.).
- Parcels cannot be sent on the following days:
Fixed days per year: Jan 1st New Year's Day, May 1st Labor Day, Oct 3rd German Unification Day, Nov 1st All Saints' Day, Dec 24th Christmas Eve, Dec 25th 1st Christmas Day, Dec 26th 2nd Christmas Day, Dec 31st New Year's Eve
Variable days: Rose Monday, Good Friday, Easter Monday, Ascension Day, Whit Monday, Corpus Christi
Each option is available for 1,3, or 5 years. The LANCOM Service Pack 10/5 is valid for devices of the service categories L and XL as well as for the LANCOM R&S®Unified Firewalls. Detailed information about the licenses can be found within the datasheet.
|
Category* |
Device |
|---|---|
|
Option S |
LANCOM R&S®Unified Firewall UF-50 (EOS), UF-60, UF-T60, UF-1xx, UF-2xx |
|
Option M |
LANCOM R&S®Unified Firewall UF-3xx |
|
Option L |
LANCOM R&S®Unified Firewall UF-500 (EOS), XS-5110F, GS-3652X, GS-3152X (EOS), GS-3652XP, GS-3152XP (EOS), GS-3652XUP, GS-3152XSP (EOS), GS-3252P, GS-3152P (EOS), ISG-1000 (EOS), ISG-5000, WLC-1000, OAP-821 (inkl. Bridge Kit) (EOS), OAP-822 (EOS), OAP-830 (EOS), OAP-1700B (EU) (EOS), OAP-1702B (EU) (EOS) |
|
Option XL |
LANCOM R&S®Unified Firewall UF-760, UF-9xx (EOS), vFirewall, vRouter unlimited, XS-5116QF, XS-6128QF, GS-4530X, GS-4530XP, GS-4554X, GS-4554XP, ISG-4000 (EOS), ISG-8000 |
Note for vProducts:
This does not apply to the LANCOM Service Pack 10/5 registration for vRouters & vFirewalls.
Please contact our service team via telephone: +49 (0) 2405 / 49 93 6-210 or via e-mail: services@lancom.de.