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LANCOM Service & Support

The right service for our partners, every time

 

It is our aspiration to adapt our portfolio according to our partners' needs The same goes for our service products.

 

How do you plan your customer's network as efficiently as possible but also for the long-term? Is your customer's network in the operational phase and you need support with problems? The aging technology or the growing business make an opimization of your customer's network components necessary?

 

Walk this path together with us as manufacturer.

 

At every phase of the network lifecycle, your customers need support that is in tune with their current needs. The phases of the network lifecycle described below will help you find the services you need, quickly and easily.

The right service packages for every phase

Planning and implementation – On the path to success right from the start

Optimal planning of Wi-Fi infrastructures
Hardware configuration by LANCOM experts
Remote support for the initial setup
of your firewall
new
Warranty extended to 5 years
Advance replacement and warranty extension
Perfect safeguarding for LANCOM R&S®Unified Firewalls

Operation – Support for uninterrupted network operation

Emergency? Callback in just 30 minutes!
Expert help outside of office hours
2nd-level support:
5 days / 10 hours
Optimal protection for your network
The all-inclusive package for managed
service providers

Optimization and training – LANCOM know-how transfer

Network optimization with
a LANCOM consultant
Implementing standard scenarios with LANCOM devices
Planning, implementing, and managing networks
Complex scenarios for experienced technicians
In-house training that meets your needs

Inquiry

You have questions about our products or solutions, or are you looking for a LANCOM sales partner? Then let us know your wishes via contact form or feel free to contact us by phone.