LANCOM Systems launches new support portal for end customers

At LANCOM Systems, we work non-stop to improve the services we offer you. Our mission is to minimize delays while offering you more effective support in responding to your requests.


Our new portal replaces all previous access methods for end customer support. As an alternative, you have the possibility to send your request to a LANCOM partner.

  • For the first time, the support portal offers you a complete overview of your previous and current requests.
  • You can quickly report new issues and, at the same time, you can review or edit your ongoing requests.
  • The option for the secure exchange of file attachments means that you no longer need to use a separate tool.
  • The system automatically notifies you as soon as we update your request with new information.
  • You can check the status of your request online at any time.
  • The integrated Knowledge Base offers you pertinent information about your LANCOM products as well as helpful instructions for configuration and troubleshooting – even while you enter your request.

By using the portal, you help LANCOM Systems to better categorize and prioritize the incoming requests. So we can respond to your requests much faster than before.


  • Support requests sent to us with the former system are not being transferred to the support portal. Instead they will continue to be processed in the former system until each request is closed.
  • E-mail support for LANCOM partners remains available from the usual contact addresses – now in an improved format. A portal solution for LANCOM partners is currently under development.

If you have any further questions, please do not hesitate to contact us Monday to Friday from 9:00 am to 5:00 pm by calling

+49 2405 499 36 - 210 or by e-mail at