Due to the current corona virus situation, the logistics service provider DHL has special delivery terms for deliveries abroad, so that RMA processing in restricted areas (e.g. certain postcode areas in Italy, France etc.) can no longer take place!
An RMA registration at LANCOM Systems is still possible, but no replacement device will be delivered if this is not possible via the logistics service provider.
You can find information on the current delivery conditions on the DHL website.
Please contact us by telephone for defective devices with LANCOM Warranty Advanced Option or with LANCOM Service Pack 24/7:
+49 (0) 2405 499 36 - 210. The LANCOM service hotline is available Mondays to Fridays from 9 am to 5 pm CET (except local holidays Würselen, Germany).
(Please have the serial number of your device as well as the license number of your option ready.)
Send us your defective device for repair or replacement - within the warranty and beyond. Use our RMA online form for warranty processing.
If you would like to register an RMA for LANCOM Wireless ePaper Displays as well as LANCOM AirLancer products or LANCOM accessories, please contact the LANCOM Service Team by e-mail at firstname.lastname@example.org. Please send us the serial number (s) of the devices, an error description and the proof of purchase.
At the following days we are not able to execute any shipments:
Fixed German holidays: 01.01. New Year, 01.05. Labor Day, 03.10. German Unification Day, 01.11. All Hallows‘ Day, 24.12. Christmas Eve, 25.12. Christmas Day, 26.12. Day after Christmas, 31.12. New Years Eve
Variable German holidays: Carnival Monday, Good Friday, Easter Monday, Ascension Day, Whit Monday, Corpus Christi