FAQ

Frequently asked questions about Hotspot solutions

Online. Anywhere, anytime. Preferably at no charge and with a minimum of effort. The Public Spot solutions from LANCOM fulfill this wish for your guests and, at the same time, they securely separate the guest network from your company’s network. What’s more, LANCOM solutions adapt perfectly to the size of your network – and your budget. An open interface makes it easy to integrate external systems without problem.

1. What is a Public Spot?

“Public Spots” or “hotspots” are public Internet accesses for guests, which are often offered in hotels, restaurants or clubs. Sometimes these “public” Internet accesses are not available for everyone but restricted to a certain user group which is provided with personal credentials.

 

2. Who can use a Public Spot?

Everyone with the appropriate login credentials. In case that the hotspot is open without any restrictions every recipient of the network, or the SSID, can use the access with their notebook, smartphone or tablet.

3. How can I set up a Public Spot?

There are many different possibilities, depending on the size of your hotspot, the defined access options, the pricing structure and so on. A small hotel which may restrict its hotspot to the conference room or the hotel lobby only needs a (WLAN) router with the appropriate software, the LANCOM Public Spot Option, in addition to the Internet access. Depending on your IT-knowledge or to the extent to which you want to set up your hotspot to your individual conception, you can configure it with the help of a wizard or do it manually.

 

4. Which prerequisites do I have to fulfill?

For starters there has to be a broadband Internet connection to ensure a stable operation of the hotspot. The performance of the Internet access depends on the number of guests which are online simultaneously. One can roughly estimate appr. 1 Mbps for each user if they only use e-mail services or browse the Internet. The kind of devices you need depends on your desired size of the hotspot. Here you can find more information

5. Which costs do I have to expect when installing a Public Spot?

Do you already have a LANCOM infrastructure? Then you only need one additional option: For small hotspots (<64 users) the total amount of costs for the LANCOM Public Spot Option is less than 99 € RRP net, for larger hotspots (appr. 2,500 users) you will need the LANCOM Public Spot XL Option for 999 € RRP net. Do you require any more hardware? Contact us and we will be pleased to help you with the design of your installation and will estimate the costs.

 

6. Do I need a special provider?

No, the LANCOM Public Spot Option operates independently of a special provider. You simply choose the provider of your preference.

 

7. How do I benefit from a Public Spot?

Most people are used to access the internet, e-mails, and social networks from anywhere. Opening hours, contact details, and much more information has to be available on the road as well as during the holidays. Being in a hotel without internet connection, the guest often feels limited in his possibilities and hence prefers hotels which offer WLAN access. In restaurants and cafés people remain longer if they can surf the Internet during their stay – so you are likely to profit from a higher consuming rate and more satisfied customers.

8. How can my guest use the Public Spot?

Your guest receives the login credentials from you. Then he opens his browser which will lead him to your welcome page. There he can enter his credentials and then confirms your terms and conditions. Afterwards he directly has access to the Internet.

 

9. Do my guests have to pay for the Public Spot?

You have the option of either charging your guests for the Internet access or offering free-of-charge hotspots.

10. Can I determine who can use my Public Spot and for how long?

Yes. Due to the fact that your guests have to register for using the hotspot or request the login credentials, it is completely up to you who gets access to the Public Spot. The valid period is defined by your own pricing structure. You decide whether your customers use Internet vouchers for a few hours, for complete days or weeks.

 

11. Can I block certain websites e.g. pornographic websites or downloads?

Yes. LANCOM offers you software for sale, which can be installed in the router (or controller/central site VPN gateway) in addition to the LANCOM Public Spot Option. The so called Content Filter blocks certain websites which include typical keywords by blacklisting them. Downloads can be limited in several ways: Either by shutting down particular ports in the firewall, by reducing the speed of the account, making downloads less attractive, or by limiting the download volume.

12. What can I do in case of a failure of my Public Spot?

If you have a solid IT-knowledge and did the configuration of your Public Spot by yourself, you can contact our support for end users. In addition to that you can contact one out of many LANCOM resellers who will be pleased to support you. If you have not had contact to a LANCOM reseller yet you can find a suitable partner near you here.

 

13. Are guests with hotspot access able to connect to my servers and read confidential data?

Not if your network has been professionally configured. With a LANCOM infrastructure you can simultaneously operate your internal network and your guest network but still separate them in a secure way. Your data is always protected from external access. Your reseller will be happy to help you.