Access
PREVIEW – Exclusive for partners: Access to personal manufacturer support and security updates for devices
As a partner, you benefit from reliable support for your devices: With LANcare Access, you receive personal manufacturer support for your registered device via portal and phone (10/5, best effort), as well as current security updates for secure operation. Services are available from the moment of registration, while the official term only begins in the following quarter – allowing you to benefit from up to 90 days of additional usage at no extra cost, depending on the registration date. For fast service access when needed, it is recommended to register LANcare Access directly during deployment at your customer’s site. Via the LANcare Portal, you can centrally manage all registrations and maintain an overview of your devices’ support access and upcoming renewals at all times.
Note: All LANCOM devices delivered to partners before July 1, 2026, will continue to receive free manufacturer support until June 30, 2028 – i.e. for an additional two years – provided they have not yet reached End of Life status. No LANcare Access registration is required during this transition period.
Further information can be found in the FAQs on manufacturer support for partners.
- Personal, technical manufacturer support (portal and phone, best effort) for one device – exclusively for partners
- 10/5 service hours from Monday to Friday from 8 a.m. to 6 p.m. (CET)
- Security updates for reliable, secure device operation during runtime
- Term-based for 1, 3, or 5 years for all device types, renewable until the End of Life of the device by re-registration
- Immediate usability upon registration with the term calculation starting at the beginning of the next quarter
Outlook
For the renewal of LANcare Access after the initial term (1, 3, or 5 years), an attractive benefit model is planned: Partners who invest in technical expertise through certified LANacademy training or use support efficiently will benefit in the future from performance-based price advantages – in addition to the existing partner discount. This model is currently in preparation and is not yet part of the current service scope.
Personal, technical support directly from the manufacturer – exclusively for partners
Do you need assistance with hardware issues, configurations, or information requests? To avoid delays in case of support, we recommend to register LANcare Access already during device commissioning. Our support team from Germany and Europe is available during service hours (8 a.m. to 6 p.m. CET on weekdays) with 10/5 availability, providing practical assistance – both for your own projects and to support your customers. Regardless of device type and partner status, a uniform best-effort SLA applies, with operational and network disruptions prioritized based on your input. You can conveniently contact us via the support portal (for all inquiries) or by phone (for service incidents and follow-up questions) for direct access to in-depth manufacturer expertise.
Up to 90 days of bonus usage
Your purchased LANcare Access license becomes active immediately after successful registration and can be used right away. However, the term calculation (1, 3, or 5 years) always begins at the start of the next quarter. Depending on your registration timing, you receive up to 90 days of bonus usage at no additional cost. Thanks to quarterly terms, renewals are much easier to manage. Instead of many individual dates, there are only four fixed points per year at which you can review and extend your LANcare Access licenses if needed. This ensures better transparency and significantly reduces administrative effort.
LANcare Access is available throughout all lifecycle phases of a device until End of Life and can be flexibly extended.
Flexible service expansion at any time
With LANcare Access, you remain flexible even as requirements change: If needed, you can easily switch to LANcare Direct variants offering services such as 24/7 availability, differentiated service levels, or defined initial response times. For large-scale projects with 500 devices or more, LANcare Premium is also available. This ensures that your service offering remains scalable and always aligned with your projects and customer requirements.
Feel free to select the appropriate LANcare products from our portfolio using the practical LANcare comparisons.
High planning reliability with security updates
Plan ahead and benefit from comprehensive protection for all devices to ensure reliable business operations, especially in long-term projects. This includes access to security updates of the respective operating system to keep your registered device continuously up to date with the latest security standards.
For more information on software maintenance and the product lifecycle of your device, please visit the Lifecycle Management website.
Central LANcare license management
As a partner, you know the challenge: Many devices, different license statuses, and ongoing projects make support management complex. The LANcare Portal now takes over this task for your LANcare products: It provides a clear overview of the support status and active LANcare registrations of your devices in one central location. This significantly expands the previous registration option via the website.
As a partner, you can conveniently access the portal via our Partner Portal (PRM) and log in using your usual email address and a new password. You can manage both new and existing LANcare registrations yourself at any time – keeping all license data centralized and readily accessible. The LANcare Portal also notifies you of upcoming license expirations so you can plan renewals in time.
Further details can be found in the information on manufacturer support for partners.
- The service hours of 8 a.m. to 6 p.m. (CET) on business days do not include regional holidays in Wuerselen, Germany.
- LANcare Access can be registered at any time and is renewable until the End of Life of the device.
- The term calculation starts on January 1, April 1, July 1, or October 1 of each year, regardless of the day of the week.
- The device which is to be covered by LANcare Direct Advanced must be fully functional and free of problems at the time of registration.
- LANcare Access is bound to a specific device (serial number) and is not transferable, except in the case of defect handling.
- To use LANcare Access with a LANCOM R&S®Unified Firewall, it must be operated with the LANCOM Basic or Full license. For this reason, we recommend registering both products at the same time.
- When operating multiple devices as an HA cluster, a LANcare Basic is required for each individual device in the cluster.
- An upgrade to LANcare Direct or Premium is possible at any time.
- A downgrade from LANcare Direct or Premium to LANcare Access is only possible after the respective term has expired.
LANcare Access will be available starting July 1, 2026, for all devices regardless of their service category, with the exception of AirLancer products and accessories.
Note: All LANCOM devices delivered to partners before July 1, 2026, will continue to receive free manufacturer support until June 30, 2028 – i.e. for an additional two years – provided they have not yet reached End of Life status. No LANcare Access registration is required during this transition period.
Further information can be found in the FAQs on manufacturer support for partners.