Reliability and future-proofness – two vital elements for any administrator or controller when planning and setting-up a network. With LANCOM Systems, you as a partner / reseller and end customer have a manufacturer at your side providing a matchless investment protection. The LANCOM lifecycle policies also offer maximum transparency and reliable planning with regard to firmware updates and support for your LANCOM infrastructure. As support for your concept and the strategic planning of your network you will find here an overview of the policies as well as information on the status of your devices and optionally available service products (LANcare).
Latest software status for your LANCOM device
We have drawn up a number of tables to provide you an overview of our current and End of Sale products. These comprise all of our products with their End of Sale date, the firmware version they support, and information about the time frames concerning further feature updates and technical manufacturer support.
Overview of the current firmware maintenance
You would like to know whether a new software update is available for your devices or whether your firmware version is still being maintained? Please use our overview of the currently supported versions of the free operating systems LCOS, LCOS FX, LCOS LX, and LCOS FX for the entire device portfolio of LANCOM Systems.
LANCOM products receive regular software maintenance within the LANCOM lifecycle. Technical manufacturer support is included for LANcommunity partners. As an end customer, you have a partner in your region from whom you can purchase service products (LANcare Direct). For information on end customer support, please refer to the support contact.
A LANCOM product is given the status EOS (End of Sale) as soon as it is no longer on sale from LANCOM. After official discontinuation via the price list, you will receive from LANCOM for at least a 2-year period:
- Free major releases with new features and release updates with general improvements, security fixes, and bug fixes
- Critical security updates based on the last applicable firmware version
- Technical manufacturer support for LANcommunity partners until the “End of Life“ (EOL) date of the device and for end customers for the duration of the LANcare Direct service product (1, 3, or 5 years)
A device is given the status EOL (End of Life) five years after the official discontinuation. From that date on, the hardware or replacement service for repairs and replacement parts ends. In addition, neither major, minor, release, or security updates nor technical manufacturer support will be offered for the product unless you have agreed individual terms and conditions in support contracts (separate regulations apply to the LANCOM R&S®Unified Firewalls).
We recommend replacing the device with its successor. If you have any questions regarding that, please get in touch with your sales person or contact firstname.lastname@example.org.
How does the lifecycle of your LANCOM product look like?
What happens if you buy your device two years before or even exactly on the EOS date? Which lifecycle policies apply to the LANCOM R&S®Unified Firewalls? Answers to these and other questions can be found in our infopaper with the LANCOM lifecycle policies. It serves as a transparent guide and assistance for your network planning.
If your device is still covered by a replacement service for defects for a period of two years after EOS, you will of course receive this until expiry.
Switches with the LANCOM Limited Lifetime Warranty even benefit from a warranty up to the End of Life status of the device (max. 10 years), regardless of their operating time. Find out more in the Info paper: LANCOM Limited Lifetime Warranty.
Discover the LANcare products!
LANcare service products can be added to your LANCOM device. With various support services, these offer long-term protection for your continuous, secure business operations.
- With LANcare Basic and LANcare Advanced, for example, you are ensured with security updates for your LANCOM device throughout the entire product lifecycle. With LANcare Advanced, an included advance replacement in the event of a defect on the next business day minimizes downtimes.
- With LANcare Direct 24/7 and LANcare Direct 10/5, on the other hand, you receive security updates as well as direct manufacturer support with confirmed service and response times – either around the clock or only during your business hours.
You can find these and other LANcare products in the practical LANcare comparison
The notation of our operating system versions always follows the same pattern. The following graphic illustrates how you can differentiate major from minor versions and recognize the development status of the firmware.
Our free operating systems LCOS, LCOS FX, LCOS LX, and LCOS SX are constantly undergoing further development. The following information explains the notation of the development status and version labels.
Most questions can be resolved best in direct contact: We look forward to answering your questions and requests by phone or via the contact form.
Inside Sales International Team
+49 (0)2405 49936 122