LANcare
long-term. plannable. investment-proof.
With LANcare, you ensure worry-free long-term performance: As a strong basis for continuous, secure business operations, LANcare allows costs and services to be calculated right from the start, so that LANCOM devices are safeguarded for the long term. Depending on the LANcare product selected, consistent support is available in the form of manufacturer support with guaranteed service and response times, security updates, and advance replacement of the device.
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LANcare |
LANcare |
LANcare |
LANcare |
LANcare |
LANcare |
LANcare |
LANcare |
LANcare |
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Security updates |
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included in LLW |
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Worldwide manufacturer support & support contract |
– |
– |
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– |
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24/7 emergency hotline for massive operational disruptions (priority 1) |
– |
– |
– |
– |
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– |
– |
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First response time for massive operational disruptions (priority 1) |
– |
– |
2 hours |
2 hours |
30 minutes |
30 minutes |
– |
2 hours |
30 minutes |
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Guaranteed maximum first response time (priority 2) |
– |
– |
4 hours |
4 hours |
4 hours |
4 hours |
– |
4 hours |
4 hours |
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Replacement service (within the EU) |
5 years |
5 years |
– |
During the term |
– |
During the term |
During LLW |
– |
– |
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Extension by Next Business Day advance replacement (within the EU) |
– |
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– |
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– |
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– |
– |
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Runtime |
Up to EOL (min. 5 years) |
Up to EOL (min. 5 years) |
1, 3, or 5 years |
1, 3, or 5 years |
1, 3, or 5 years |
1, 3, or 5 years |
Up to EOL (max. 10 years) |
Individual |
Individual |
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Extension |
– |
– |
up to EOL |
up to 5 years¹ |
up to EOL |
up to 5 years¹ |
– |
– |
– |
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Validity for all LANCOM products² |
except switches |
except LLW switches |
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Only LLW switches |
for projects of 500 devices or more |
for projects of 500 devices or more |
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Registration |
Within 3 months after device purchase |
Within 3 months after device purchase |
Anytime |
Within 3 months after device purchase |
Anytime |
Within 3 months after device purchase |
Anytime |
Anytime |
Anytime |
Note
¹ LANcare Direct Advanced can be extended up to a maximum of five years. Alternatively, you can register LANcare Direct for the device. You will then continue to receive LANCOM manufacturer support.
² Exceptions are LANCOM unmanaged switches, AirLancer products, and accessories. LANcare products without advance replacement are recommended for virtual products.
Definitions
EOS: End of Sale, Day of the official sales stop of the product by LANCOM
EOL: End of Life, End of Sale + 5 years
LLW: Limited Lifetime Warranty for enterprise switches, further Information can be found in the Infopaper: Limited Lifetime Warranty
1. Choose LANcare
Use the practical overview to find the right LANcare product for your device. Please note that individual terms and conditions can be defined for LANcare Premium Support.
3. Register LANcare
To activate your LANcare product for your device, registration is mandatory. To do this, enter the serial number of the device and the license number of the LANcare product conveniently online. In addition, bulk registration is available for registering several LANcare products at the same time. You will then receive a registration confirmation by e-mail.
4. Use LANcare
Benefit from LANcare protection such as security updates and an extended replacement service for your device. With LANcare Direct or LANcare Premium Support, you will also receive a PIN that you can use to access the LANCOM support portal and contact the support team in the event of a service issue.
Further information on all LANcare products can be found in the manual LANcare.
