LANcare
long-term. plannable. investment-proof.
With LANcare, you ensure worry-free long-term performance: As a strong basis for continuous, secure business operations, LANcare allows costs and services to be calculated right from the start, so that LANCOM devices are safeguarded for the long term. Depending on the LANcare product selected, consistent support is available in the form of manufacturer support with guaranteed service and response times, security updates, and advance replacement of the device.
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LANcare |
LANcare |
LANcare |
LANcare |
LANcare |
LANcare |
LANcare |
LANcare |
LANcare |
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Security updates |
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(included in LLW) |
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Manufacturer support |
¹ |
¹ |
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(included in LLW¹) |
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Support contract |
– |
– |
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– |
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Emergency hotline |
– |
– |
– |
– |
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– |
– |
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Response time for massive operational disruptions (priority 1) |
– |
– |
2 hours |
2 hours |
30 minutes |
30 minutes |
– |
2 hours |
30 minutes |
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Guaranteed max. response times (priority 2) |
– |
– |
4 hours |
4 hours |
4 hours |
4 hours |
– |
4 hours |
4 hours |
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NBD advance replacement |
–, but 5 years replacement service |
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– |
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– |
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– |
– |
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Runtime |
Up to EOL (min. 5 years) |
Up to EOL² (min. 5 years) |
1, 3, or 5 years |
1, 3, or 5 years |
1, 3, or 5 years |
1, 3, or 5 years |
Up to EOL (max. 10 years) |
Individual |
Individual |
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Extension |
– |
– |
(up to EOL) |
(up to 5 years) |
(up to EOL) |
(up to 5 years) |
– |
– |
– |
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Validity for all LANCOM devices³ |
(except switches) |
(except LLW switches) |
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Only LLW switches |
(for projects) |
(for projects) |
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Registration |
Within 3 months |
Within 3 months |
Anytime |
Within 3 months |
Anytime |
Within 3 months |
Anytime |
Anytime |
Anytime |
Note
¹ A support contract is required. As a partner, you automatically receive a support contract from us. As an end customer, LANcare Direct and LANcare Premium Support are available.
² The NBD advance replacement is valid for 5 years.
³ Exceptions are LANCOM unmanaged switches, AirLancer products, and accessories.
Definitions
EOS: End of Sale, Day of the official sales stop of the product by LANCOM
EOL: End of Life, End of Sale + 5 years
LLW: Limited Lifetime Warranty for enterprise switches, further Information can be found in the Infopaper: Limited Lifetime Warranty
