LANcare

long-term. plannable. investment-proof.

With LANcare, you ensure worry-free long-term performance: As a strong basis for continuous, secure business operations, LANcare allows costs and services to be calculated right from the start, so that LANCOM devices are safeguarded for the long term. Depending on the LANcare product selected, consistent support is available in the form of manufacturer support with guaranteed service and response times, security updates, and advance replacement of the device.

LANcare comparison

Find the right product quickly with the LANcare comparison

Our LANcare products at a glance

  • LANcare Basic

    Security updates and manufacturer support until EOL (min. 5 years, support contract required), 5 years replacement service (shipment within 5 days (8/5/5Days))

  • LANcare Advanced

    Security updates and manufacturer support until EOL (min. 5 years, support contract required), 5 years NBD advance replacement (delivery within one business day (8/5/NBD))

  • New

    LANcare Direct 10/5

    Direct, prioritized 10/5 manufacturer support and security updates for devices, guaranteed first response times (2 to 4 hours)

  • New

    LANcare Direct Advanced 10/5

    Direct, prioritized 10/5 manufacturer support and security updates for devices, NBD advance replacement (10/5/NBD), guaranteed first response times (2 to 4 hours)

  • New

    LANcare Direct 24/7

    Direct, prioritized 10/5 manufacturer support incl. 24/7 emergency hotline and security updates for devices, guaranteed first response times (as of 30 min.)

  • New

    LANcare Direct Advanced 24/7

    Direct, prioritized 10/5 manufacturer support incl. 24/7 emergency hotline and security updates for devices, NBD advance replacement (24/7/NBD), guaranteed first response times (as of 30 min.)

  • New

    LANcare NBD Replacement

    Next business day (NBD) advance replacement in case of defect of enterprise switches until the End of Life status (maximum 10 years)

  • New

    LANcare Premium Support 10/5

    Prioritized 10/5 manufacturer support and security updates for projects, guaranteed first response times (2 to 4 hours)

  • New

    LANcare Premium Support 24/7

    Direct, prioritized 10/5 manufacturer support incl. 24/7 emergency hotline and security updates for projects, guaranteed first response times (as of 30 min.)

LANcare comparison

 

LANcare

Basic

LANcare

Advanced

LANcare

Direct 10/5

LANcare

Direct Advanced 10/5

LANcare

Direct 24/7

LANcare

Direct Advanced 24/7

LANcare

NBD Replacement

LANcare

Premium Support 10/5

LANcare

Premium Support 24/7

Security updates

(included in LLW)

Manufacturer support

¹

¹

(included in LLW¹)

Support contract

Emergency hotline

Response time for massive operational disruptions

(priority 1)

2 hours

2 hours

30 minutes

30 minutes

2 hours

30 minutes

Guaranteed max. response times

(priority 2)

4 hours

4 hours

4 hours

4 hours

4 hours

4 hours

NBD advance replacement

–, but 5 years replacement service

Runtime

Up to EOL

(min. 5 years)

Up to EOL²

(min. 5 years)

1, 3, or 5 years

1, 3, or 5 years

1, 3, or 5 years

1, 3, or 5 years

Up to EOL

(max. 10 years)

Individual

Individual

Extension

(up to EOL)

(up to 5 years)

(up to EOL)

(up to 5 years)

Validity for all LANCOM devices³

(except switches)

(except LLW switches)

Only LLW switches

(for projects)

(for projects)

Registration

Within 3 months

Within 3 months

Anytime

Within 3 months

Anytime

Within 3 months

Anytime

Anytime

Anytime

Note

¹ A support contract is required. As a partner, you automatically receive a support contract from us. As an end customer, LANcare Direct and LANcare Premium Support are available.
² The NBD advance replacement is valid for 5 years.
³ Exceptions are LANCOM unmanaged switches, AirLancer products, and accessories.

Definitions

EOS: End of Sale, Day of the official sales stop of the product by LANCOM

EOL: End of Life, End of Sale + 5 years

LLW: Limited Lifetime Warranty for enterprise switches, further Information can be found in the Infopaper: Limited Lifetime Warranty

Your direct line to us

Most questions can be resolved best in direct contact: We look forward to answering your questions and requests by phone or via the contact form.

Inside Sales International Team
+49 (0)2405 49936 122

Feel free to write us