Services & Support

The right service packages for every phase

Are you planning a network and looking for suitable service products for efficient, long-term reliable operation? Or do you need support in the event of acute malfunctions? Rely on professional know-how directly from the manufacturer! We support you in every phase of the network lifecycle and, if required, provide you with practical knowledge on network optimization and administration through an extensive workshop program. Find customized services quickly and easily here!

Planning and implementation

On the path to success right from the start

Operation

Support for uninterrupted network operation

  • LANCOM Emergency Support

    Professional emergency support from LANCOM experts with a guaranteed response time of max. 30 min.

  • LANCOM Extended Support Times

    Exclusive support availability at time windows outside regular business hours with minimal response times, e.g. for maintenance work and work without customer or visitor traffic

  • LANCOM Premium Support Access

    Extended exclusive 10/5 support on-call from 08:00-18:00 on weekdays (federal public holidays in Germany excluded) with a guaranteed response time of maximum 4 hours

  • LANCOM MSP-Care-24/7

    Full service package for Managed Service Providers with access to prioritized level support, 24/7 availability and adapted response time

Optimization and training

LANCOM know-how transfer

  • LANCOM Consulting Day

    Network optimization consulting with a LANCOM consultant on site including status quo and problem analysis and investment planning

  • LANacademy

    The LANacademy offers a wide range of exciting workshops on the LANCOM product portfolio and the commissioning and administration of networks.

Product archive

EOS and EOL products

LANCOM products that are in end-of-sale (EOS) or end-of-life (EOL) status can be found in our product archive:

Product archive service & support

 

Your direct line to us

Most questions can be resolved best in direct contact: We look forward to answering your questions and requests by phone or via the contact form.

Inside Sales International Team
+49 (0)2405 49936 122
 

Feel free to write us