Services & Support

Security updates and manufacturer support until EOL (min. 5 years, support contract required), 5 years replacement service (shipment within 5 days (8/5/5Days))

Security updates and manufacturer support until EOL (min. 5 years, support contract required), 5 years NBD advance replacement (delivery within one business day (8/5/NBD))

Direct, prioritized 10/5 manufacturer support and security updates for devices, guaranteed first response times (2 to 4 hours)

Direct, prioritized 10/5 manufacturer support and security updates for devices, NBD advance replacement (10/5/NBD), guaranteed first response times (2 to 4 hours)

Direct, prioritized 10/5 manufacturer support incl. 24/7 emergency hotline and security updates for devices, guaranteed first response times (as of 30 min.)

Direct, prioritized 10/5 manufacturer support incl. 24/7 emergency hotline and security updates for devices, NBD advance replacement (24/7/NBD), guaranteed first response times (as of 30 min.)

Next business day (NBD) advance replacement in case of defect of enterprise switches until the End of Life status (maximum 10 years)

Prioritized 10/5 manufacturer support and security updates for projects, guaranteed first response times (2 to 4 hours)

Direct, prioritized 10/5 manufacturer support incl. 24/7 emergency hotline and security updates for projects, guaranteed first response times (as of 30 min.)

Professional network planning for efficient WLAN infrastructures including optimal WLAN coverage and cost estimation.

Professional adaptation of your hardware configuration by LANCOM experts as a remote session or on-site appointment

Exclusive support availability at time windows outside regular business hours with minimal response times, e.g. for maintenance work and work without customer or visitor traffic

Professional emergency support from LANCOM experts with a guaranteed response time of max. 30 min.

Network optimization consulting with a LANCOM consultant on site including status quo and problem analysis and investment planning

The LANacademy offers a wide range of exciting workshops on the LANCOM product portfolio and the commissioning and administration of networks.