Services & Support

Professional network planning for efficient WLAN infrastructures including optimal WLAN coverage and cost estimation.

Professional adaptation of your hardware configuration by LANCOM experts as a remote session or on-site appointment

Service option for advance replacement on the next business day for enterprise switches in the event of defect

Service package with security updates and support entitlement until EOL (min. 5 years), 5 years replacement service with shipment of the replacement device within 5 days (8/5/5Days)

Service package with security updates and support entitlement until EOL (min. 5 years), 5 years advance replacement with delivery of the replacement device within one business day (8/5/NBD)

Direct 10/5 manufacturer support with next business day advance replacement in case of defect for central network components

24/7 emergency support with advance replacement on the next business day in the event of a defect as perfect protection for various LANCOM devices

Professional emergency support from LANCOM experts with a guaranteed response time of max. 30 min.

Exclusive support availability at time windows outside regular business hours with minimal response times, e.g. for maintenance work and work without customer or visitor traffic

Extended exclusive 10/5 support on-call from 08:00-18:00 on weekdays (federal public holidays in Germany excluded) with a guaranteed response time of maximum 4 hours

Full service package for Managed Service Providers with access to prioritized level support, 24/7 availability and adapted response time

Network optimization consulting with a LANCOM consultant on site including status quo and problem analysis and investment planning

The LANacademy offers a wide range of exciting workshops on the LANCOM product portfolio and the commissioning and administration of networks.