Services & Support

The right service packages for every phase

Are you planning a network and looking for suitable service products for efficient, long-term reliable operation? Or do you need support in the event of acute malfunctions? Rely on professional know-how directly from the manufacturer! We support you in every phase of the network lifecycle and, if required, provide you with practical knowledge on network optimization and administration through an extensive workshop program. Find customized services quickly and easily here!

Planning and implementation

On the path to success right from the start

  • LANCOM WLAN Survey Service

    Professional network planning for efficient WLAN infrastructures including optimal WLAN coverage and cost estimation.

  • LANCOM Config Service

    Professional adaptation of your hardware configuration by LANCOM experts as a remote session or on-site appointment

  • LANCOM Next Business Day Replacement Option

    Service option for advance replacement on the next business day for enterprise switches in the event of defect

  • New

    LANcare Basic

    Service package with security updates and support entitlement until EOL (min. 5 years), 5 years replacement service with shipment of the replacement device within 5 days (8/5/5Days)

  • New

    LANcare Advanced

    Service package with security updates and support entitlement until EOL (min. 5 years), 5 years advance replacement with delivery of the replacement device within one business day (8/5/NBD)

  • LANCOM Service Pack 10/5

    Direct 10/5 manufacturer support with next business day advance replacement in case of defect for central network components

  • LANCOM Service Pack 24/7

    24/7 emergency support with advance replacement on the next business day in the event of a defect as perfect protection for various LANCOM devices


Support for uninterrupted network operation

  • LANCOM Emergency Support

    Professional emergency support from LANCOM experts with a guaranteed response time of max. 30 min.

  • LANCOM Extended Support Times

    Exclusive support availability at time windows outside regular business hours with minimal response times, e.g. for maintenance work and work without customer or visitor traffic

  • LANCOM Premium Support Access

    Extended exclusive 10/5 support on-call from 08:00-18:00 on weekdays (federal public holidays in Germany excluded) with a guaranteed response time of maximum 4 hours

  • LANCOM MSP-Care-24/7

    Full service package for Managed Service Providers with access to prioritized level support, 24/7 availability and adapted response time

Optimization and training

LANCOM know-how transfer

  • LANCOM Consulting Day

    Network optimization consulting with a LANCOM consultant on site including status quo and problem analysis and investment planning

  • LANacademy

    The LANacademy offers a wide range of exciting workshops on the LANCOM product portfolio and the commissioning and administration of networks.

Product archive

EOS and EOL products

LANCOM products that are in end-of-sale (EOS) or end-of-life (EOL) status can be found in our product archive:

Product archive service & support


Your direct line to us

Most questions can be resolved best in direct contact: We look forward to answering your questions and requests by phone or via the contact form.

Inside Sales International Team
+49 (0)2405 49936 122

Feel free to write us