Services & Support

Tailored services for every IT challenge

With the certainty of being able to rely on strong support directly from the manufacturer, even in difficult situations, it is easier to master challenges in network operation. You decide what you need and when – reliable protection for your devices for efficient, long-term operation (LANcare), ad hoc support for network optimization and administration (services), or practical knowledge in workshops (LANacademy). Find customized services quickly and easily here!

LANcare

long-term. plannable. investment-proof.

  • LANcare Basic

    Security updates and manufacturer support until EOL (min. 5 years, support contract required), 5 years replacement service (shipment within 5 days (8/5/5Days))

  • LANcare Advanced

    Security updates and manufacturer support until EOL (min. 5 years, support contract required), 5 years NBD advance replacement (delivery within one business day (8/5/NBD))

  • New

    LANcare Direct 10/5

    Direct, prioritized 10/5 manufacturer support and security updates for devices, guaranteed first response times (2 to 4 hours)

  • New

    LANcare Direct Advanced 10/5

    Direct, prioritized 10/5 manufacturer support and security updates for devices, NBD advance replacement (10/5/NBD), guaranteed first response times (2 to 4 hours)

  • New

    LANcare Direct 24/7

    Direct, prioritized 10/5 manufacturer support incl. 24/7 emergency hotline and security updates for devices, guaranteed first response times (as of 30 min.)

  • New

    LANcare Direct Advanced 24/7

    Direct, prioritized 10/5 manufacturer support incl. 24/7 emergency hotline and security updates for devices, NBD advance replacement (24/7/NBD), guaranteed first response times (as of 30 min.)

  • New

    LANcare NBD Replacement

    Next business day (NBD) advance replacement in case of defect of enterprise switches until the End of Life status (maximum 10 years)

  • New

    LANcare Premium Support 10/5

    Prioritized 10/5 manufacturer support and security updates for projects, guaranteed first response times (2 to 4 hours)

  • New

    LANcare Premium Support 24/7

    Direct, prioritized 10/5 manufacturer support incl. 24/7 emergency hotline and security updates for projects, guaranteed first response times (as of 30 min.)

LANCOM Services

short-term. flexible. pragmatic.

  • LANCOM WLAN Survey Service

    Professional network planning for efficient WLAN infrastructures including optimal WLAN coverage and cost estimation.

  • LANCOM Config Service

    Professional adaptation of your hardware configuration by LANCOM experts as a remote session or on-site appointment

  • LANCOM Extended Support Times

    Exclusive support availability at time windows outside regular business hours with minimal response times, e.g. for maintenance work and work without customer or visitor traffic

  • LANCOM Emergency Support

    Professional emergency support from LANCOM experts with a guaranteed response time of max. 30 min.

  • LANCOM Consulting Day

    Network optimization consulting with a LANCOM consultant on site including status quo and problem analysis and investment planning

Trainings

Know-how transfer directly from the manufacturer

  • LANacademy

    The LANacademy offers a wide range of exciting workshops on the LANCOM product portfolio and the commissioning and administration of networks.

Product archive

EOS and EOL products

LANCOM products that are in end-of-sale (EOS) or end-of-life (EOL) status can be found in our product archive:

Product archive service & support

 

Your direct line to us

Most questions can be resolved best in direct contact: We look forward to answering your questions and requests by phone or via the contact form.

Inside Sales International Team
+49 (0)2405 49936 122

Feel free to write us