Exclusive support availability at time windows outside regular business hours with minimal response times

Experts help outside office hours

The LANCOM Extended Support Times guarantee you individual support outside of normal office hours. Whether it's after work, over the weekend, or on public holidays—you can work on your network infrastructure secure in the knowledge that LANCOM support is there should you need it.

Product freatures

  • Competent LANCOM support out of regular service times – ideal for safeguarding maintenance work
  • Trouble-free work on networks after office hours
  • Minimal reaction time within the booked availability period
  • Exclusive support availability from monday to friday from 5 p.m. to 12 p.m. (CET). On weekends and regional holidays in Wuerselen (Germany) only from 10 a.m. to 6 p.m. (CET).


Maintenance with peace of mind

Maintenance is often conducted outside of business hours, and it does not always run smoothly. Give yourself peace of mind for your planned network upgrades with the LANCOM Extended Support Times voucher.

Exclusive standby support

With the Extended Support Times voucher, you benefit from LANCOM Standby Support between Monday and Friday from 5 p.m. until midnight (CET). On weekends and regional holidays in Wuerselen (Germany) only from 10 a.m. to 6 p.m. (CET). A LANCOM employee will exclusively take care of your needs throughout this period.

Minimum response times

By booking Extended Support Times you are guaranteed a fast response, because an employee from LANCOM Support is on standby and available for your support case throughout the time you booked.

Working free of customer and visitor traffic

If you need to adjust your network settings or integrate new devices, the best time to do this is when there is no customer and visitor traffic. Even at these unusual times, a voucher gives you access to LANCOM Support, so enabling you to avoid any potential network outages or loss of revenues during your core business hours.

Booking & use

  • LANCOM Extended Support Times can be requested via the form.
  • We will contact you by telephone or via e-mail to talk about further details.
  • Afterwards you will receive the booking confirmation by e-mail.
  • For use at a later date, you will receive a voucher with the booking confirmation. Please contact us by e-mail at services@lancom.de and write the voucher number listed on your voucher in the subject line.
  • Alternatively, you can purchase a voucher via the distribution.
  • The desired use of the voucher has to be announced to us at least two days in advance and must last at least one hour.
  • When using the LANCOM Extended Support Times, the extended LANCOM service times can be used between Monday and Friday from 5 p.m. until midnight (CET) and on weekends and regional holidays in Wuerselen (Germany) from 10 a.m. to 6 p.m. (CET).

Request form

If you need help, our support team is available Monday to Friday from 9 a.m. to 5 p.m. (except for regional holidays in Wuerselen, Germany, CET):

LANCOM Service Hotline
+49 (0)2405 49936 210

Are you interested in one of our service and support products? Request here:

Your inquiry