LANCOM Emergency Support

Icon: LANCOM Emergency Support

Emergency? Callback in just 30 minutes!

We offer support response times of 30 minutes or less after ticket creation.

In the event of an emergency, a member of the LANCOM support team helps you to find a quick solution and minimize your network downtime.

Product features

  • Guaranteed reaction time of max. 30 minutes (Registration required by 4 p.m. at the latest to use the service on the same day).
  • Professional LANCOM support, e.g. for on-site technicians at the customer
  • A LANCOM expert will assist you in identifying the cause of the malfunction (max. 1 hour)
  • Valid for all devices that are entitled to support as part of the LANCOM Software Lifecycle Management
  • Please note that this is a service that can only be offered subject to availability


Quick help without long waits

With LANCOM Emergency Support vouchers, you are assured of quick help in case of emergency: We guarantee that you will receive a response within 30 minutes after ticket creation.

Minimize downtime, maximize productivity

Short reaction times and fast, effective support will remedy your network problems in no time, so your services will quickly be operational again.

Support direct from your manufacturer

In emergency cases, the LANCOM Emergency Support voucher gives you direct access to expert help straight from the manufacturer. Rest assured in the knowledge that a genuine LANCOM expert is working to support you and provide the quickest possible solution.

Exclusive care in an emergency

When you are in need of support, we offer you exclusive care: In an emergency case, one of our Support employees is exclusively available for your support case for up to 1 hour.


Booking via telephone

Please have your voucher number at hand. You can reach the LANCOM Emergency Support here: +49 (0)2405 49936 210

LANCOM service hours

The LANCOM Service Hotline is available from Monday to Friday from 9 a.m. to 5 p.m. (except for regional holidays in Wuerselen, Germany (CET)).

Request form

Are you interested in one of our service and support products?
Request here:

Your inquiry

If you need any further help do not hesitate to contact our support team:

LANCOM Support Team
+49 (0)2405 49936 210