LANCOM Service

Emergency
Support

Professional emergency support from LANCOM experts with a guaranteed response time of max. 30 min.

Emergency? Callback in just 30 minutes!

We offer support response times of 30 minutes or less after ticket creation. In the event of an emergency, the LANCOM support team helps you to find a quick solution and minimize your network downtime.

Your inquiry

Note: LANCOM Emergency Support is aimed exclusively for LANcommunity partners or contract customers (LANcare).

Product features

Guaranteed initial reaction time of max. 30 minutes (Registration required by 4 p.m. (CET) at the latest to use the service on the same day).
Professional LANCOM support, e. g. for on-site technicians at the customer
A LANCOM expert will assist you in identifying the cause of the malfunction (max. 1 hour)
Valid for all devices that are entitled to support as part of the LANCOM Lifecycle Management
Please note that this is a service that can only be offered subject to availability

Advantages

Quick help without long waits

With LANCOM Emergency Support vouchers, you are assured of quick help in case of emergency: We guarantee that you will receive a response within 30 minutes after ticket creation.

Minimize downtime, maximize productivity

Short reaction times and fast, effective support will remedy your network problems in no time, so your services will quickly be operational again.

Support direct from your manufacturer

In emergency cases, the LANCOM Emergency Support voucher gives you direct access to expert help straight from the manufacturer. Rest assured in the knowledge that a genuine LANCOM expert is working to support you and provide the quickest possible solution.

Exclusive care in an emergency

When you are in need of support, we offer you exclusive care: In an emergency case, one of our Support employees is exclusively available for your support case for up to 1 hour.

Booking & use

The LANCOM Emergency Support can only be requested via the form for immediate use.
Please note that the last bookable appointment of the day is at 4 p.m. (CET) and that the service can only be offered subject to availability.
You will receive confirmation of your inquriy by e-mail.
If we need further information to carry out the service, we will then contact you by telephone or via e-mail.
After checking availability, you will receive an e-mail from our ticket system.
Once the ticket has been opened, we will call you within 30 minutes.

Note: LANCOM Emergency Support is aimed exclusively for LANcommunity partners or contract customers (LANcare).