When planning your network for the long-term, calculable service benefits are essential. Therefore, when you purchase your LANCOM device, make sure you have direct protection: By purchasing and registering LANcare Basic for your device, you receive security updates for it throughout the entire product lifecycle as well as technical manufacturer support as a customer with a support contract. In addition, you benefit from a five-year replacement service, so that a replacement device is available even in the event of damage.
- Security updates until End of Life (EOL) status of the device (min. 5 years)
- Manufacturer support until EOL status of the device (min. 5 years, support contract required)
- 5 years replacement service for a LANCOM device starting with registration of LANcare Basic (max. until EOL status of the device)
- Registration within the first three months after purchase of the LANCOM device
- Available as S, M, L, and XL variants, depending on device type
This illustration shows how our software maintenance is based on the product lifecycle.
With LANcare Basic, you can plan ahead and benefit from full protection throughout the entire product lifecycle of the device – i.e. for at least another five years. Particularly in long-term projects, LANcare Basic ensures reliable, secure business operations beyond an official product discontinuation. This includes free software maintenance via security updates of the respective operating system to keep your device running at the highest level of security until the End of Life date.
For more information on software maintenance and the product lifecycle of your device, please visit the LANCOM Software Lifecycle Management website.
To ensure the safe operation of your devices, it may be helpful to contact the technical manufacturer support directly. For technical support or fault reports, LANCOM Support staff are on hand to offer advice and assistance. With your support contract, you therefore receive professional support for LANCOM devices for which LANcare Basic is registered until the End of Life date of your device. For comparison: Without LANcare Basic and after the device warranty expires, LANCOM support is only available at a fee.
Note on the support contract: As a partner, you automatically receive a support contract from us. As an end customer, the project-related products LANcare Premium Support 24/7 and 10/5, or the device-related LANcare Direct 24/7 and 10/5, as well as the variants with advance replacement, LANcare Direct Advanced 24/7 and 10/5 are available to you. For more information on support services for partners and end customers, please visit the Support Contact web page.
By purchasing products from LANCOM, you are choosing reliable and durable products, but failures and malfunctions do occur sometimes. To ensure that you have direct access to service from the manufacturer in the event of an emergency, LANcare Basic provides you with a replacement service for five years. Once we receive your defective device, we will ship a repaired or exchanged device within five business days.
For an advance exchange including delivery on the next business day (NBD), please refer to the service package LANcare Advanced.
- Registration of LANcare Basic within the first three months after purchase of the LANCOM device
- The LANCOM device which is to be covered by LANcare Basic must be fully functional and free of problems at the time it is registrated
- LANcare Basic is bound to a specific device (serial number) and is not transferable
- When operating multiple LANCOM devices as an HA cluster, a LANcare Basic is required for each individual device in the cluster
- RMA notification is possible at any time via the LANCOM RMA form or by telephone on weekdays (Monday to Friday, 9 a.m. to 5 p.m.). After receiving the device, it takes five business days to return the repaired or exchanged device.
- For further information on warranty conditions, please refer to the Service and Support Conditions.
LANcare Basic can be procured via the distribution and our resellers and can be easily registered online: