Security updates until EOL (min. 5 years) and 5 years replacement service (shipment within 5 days (8/5/5Days))

Security updates until End of Life and replacement service

When planning your network for the long-term, calculable service benefits are essential. Therefore, when you purchase your LANCOM device, make sure you have direct protection: By purchasing and registering LANcare Basic for your device, you receive security updates for it throughout the entire product lifecycle. In addition, you benefit from a five-year replacement service, so that a replacement device is available even in the event of damage.

Product features

  • Security updates until End of Life (EOL) status of the device (min. 5 years)
  • 5 years replacement service for a LANCOM device starting with registration of LANcare Basic (max. until EOL status of the device)
  • Registration within the first three months after purchase of the LANCOM device
  • Available as S, M, L, and XL variants, depending on device type

This illustration shows how our software maintenance is based on the product lifecycle.


High planning reliability with security updates

With LANcare Basic, you can plan ahead and benefit from full protection throughout the entire product lifecycle of the device – i.e. for at least another five years. Particularly in long-term projects, LANcare Basic ensures reliable, secure business operations beyond an official product discontinuation. This includes free software maintenance via security updates of the respective operating system to keep your device running at the highest level of security until the End of Life date.

For more information on software maintenance and the product lifecycle of your device, please visit the Lifecycle Management website.

Convenient replacement service

By purchasing products from LANCOM, you are choosing reliable and durable products, but failures and malfunctions do occur sometimes. To ensure that you have direct access to service from the manufacturer in the event of an emergency, LANcare Basic provides you with a replacement service for five years. Once we receive your defective device, we will ship a repaired or exchanged device within five business days.

For an advance exchange including delivery on the next business day (NBD), please refer to the service package LANcare Advanced.


  • Registration of LANcare Basic within the first three months after purchase of the LANCOM device.
  • The LANCOM device which is to be covered by LANcare Basic must be fully functional and free of problems at the time it is registrated.
  • LANcare Basic is bound to a specific device (serial number) and is not transferable.
  • When operating multiple LANCOM devices as an HA cluster, a LANcare Basic is required for each individual device in the cluster.
  • RMA notification is possible at any time via the LANCOM RMA form or by telephone on weekdays (Monday to Friday, 9 a.m. to 5 p.m. (CET)). After receiving the device, it takes five business days to return the repaired or exchanged device.
  • For further information on warranty conditions, please refer to the Service and Support Conditions.

Supported devices

LANcare Basic is available for all LANCOM devices except LANCOM switches, AirLancer products, and accessories.

You will find the service category of your device in the respective datasheet.

Your way to LANcare

1. Choose LANcare

Use the practical overview to find the right LANcare product for your device. Please note that individual terms and conditions can be defined for LANcare Premium Support.

2. Buy LANcare

As an end customer, you can obtain LANcare via a LANcommunity partner or the distribution. If you are a partner, please get in touch with your LANCOM sales contact. In both cases you will receive a LANcare license number.

3. Register LANcare

To activate your LANcare product for your device, registration is mandatory. To do this, enter the serial number of the device and the license number of the LANcare product conveniently online. In addition, bulk registration is available for registering several LANcare products at the same time. You will then receive a registration confirmation by e-mail.

4. Use LANcare

Benefit from LANcare protection such as security updates and an extended replacement service for your device. With LANcare Direct or LANcare Premium Support, you will also receive a PIN that you can use to access the LANCOM support portal and contact the support team in the event of a service issue.

Further information on all LANcare products can be found in the manual LANcare.