LANCOM Extended Support Times
  • LANCOM Extended Support Times

LANCOM Extended Support Times

Expert help outside of office hours

The LANCOM Extended Support Times guarantee you individual support outside of normal office hours. Whether it's after work, over the weekend, or on public holidays—you can work on your network infrastructure secure in the knowledge that LANCOM support is there should you need it.

Advantages

Maintenance with peace of mind

Maintenance is often conducted outside of business hours, and it don't always run smoothly. Give yourself peace of mind for your planned network upgrades with the LANCOM Extended Support Times voucher.

Exclusive standby support

With the Extended Support Times voucher, you benefit from LANCOM Standby Support between monday and friday from 5:00 PM until midnight. On weekends and and nationwide public holidays in germany only from 10:00 AM to 6:00 PM (all times CET). A LANCOM employee will exclusively take care of your needs throughout this period.

Minimum response times

By booking Extended Support Times you are guaranteed a fast response, because a colleague from LANCOM Support is on standby and available for your support case throughout the time you booked.

Working free of customer and visitor traffic

If you need to adjust your network settings or integrate new devices, the best time to do this is when there is no customer and visitor traffic. Even at these unusual times, a voucher gives you access to LANCOM Support, so enabling you to avoid any potential network outages or loss of revenues during your core business hours.

Overview

  • Exclusive support availability from monday to friday from 5:00 PM to 12:00 PM. On weekends and nationwide public holidays in germany only from 10:00 AM to 6:00 PM (all times CET)
  • Minimum reaction times within the agreed standby period
  • Maintenance with peace of mind
  • Working free of customer and visitor traffic

Booking

Conditions

  • Pre-registration of at least 2 days in advance
  • Minimum purchase: 1 hour
  • One voucher corresponds to an availability period of 1 hour. Please contact us for a detailed arrangement via e-mail or telephone.

Appointment arrangement via telephone

The LANCOM service hotline can be contacted via:
+49 (0)2405 49936-210

Appointment arrangement via e-mail

Please include your voucher number in the subject line of your e-mail to: services@lancom.com

LANCOM service hours

The extended service times are available:

  • Weekdays between 5pm and 12pm (CET)
  • On weekends and holidays from 10am to 6pm (CET)

Order form

Are you interested in one of our service and support products? Order here:


Order form

 

If you need any help do not hesitate to contact our support team:

 

LANCOM Support Team

Phone: +49 (0) 2405 / 49 93 6-210