Welcome to our AI-powered digital assistant for the LANCOM switch portfolio. Here, you can get quick answers at any time to your individual questions about switches, their use, and initial setup. For configuration or troubleshooting inquiries, the assistant automatically searches the LANCOM Knowledge Base and provides you with initial support for the current product portfolio and currently available firmware versions. Feel free to also check out the tips for a successful chat. If your question goes beyond the assistant's knowledge, please feel free to contact our sales team by phone or via the contact form. For technical support or specific configuration issues, the LANCOM support team is happy to assist you.
For the best experience, test the assistant using the desktop version. We look forward to your questions and feedback. Enjoy trying it out!
Your feedback counts!
The digital assistant is still in the testing phase (beta phase). This means that incomplete or incorrect answers may occur and are part of the learning process.
To improve the response quality, our AI trainers rely on your feedback: Use the anonymous thumbs-up or star rating in the chat or the feedback form to share your feedback directly with us.
Thank you for your support!
Wording
The chatbot treats each request independently. Therefore, clearly and simply worded queries (prompts) lead to better response quality. Provide sufficient context so that the questions can be answered better and completely according to your expectations. It is best to formulate questions rather than instructions. If you want to include product names in your questions, make sure they are spelled completely and correctly (e. g. inclusive hyphens).
Interaction
Please ask only one question at a time and wait for the response before sending another message. Longer conversations or dialogues can negatively affect the response quality. If you have follow-up questions, it is best to rephrase your question and include important details, or restart the session when changing topics (use the refresh button at the bottom right next to the language selector). To ensure the best possible response quality, please avoid off-topic questions or inquiries about products and firmware that are no longer part of the current LANCOM portfolio.
Data protection
The chat histories are stored for up to three months without any conclusions being drawn about the user. The questions on quality improvement are evaluated anonymously by our employees who specialize in AI training. However, please do not enter any personal, sensitive or confidential data, but anonymize it if necessary.
Feedback
Please note that the use of AI-powered language models can sometimes result in statements that sound plausible but are incorrect. However, the more you use the digital assistant and provide feedback on its functionality and response quality, the better we can support you. We therefore encourage you to share your feedback on the answers (thumbs up / down) so we can continuously improve. For the best user experience, please use the digital assistant in the desktop version.
Are you already familiar with the digital assistant for LANCOM R&S®Unified Firewalls? It answers your questions about network security and IT security with our firewalls.
For the solution, we rely on a provider with a platform developed in Europe, including secure data processing and exclusive use of European cloud providers. The large language model (LLM) used is ChatGPT-4o mini, hosted in Europe (MS Azure).
The solution provider is a member of the German KI Bundesverband, a dedicated community of companies and experts committed to the future of artificial intelligence in Europe.
The association aims to promote AI technology in line with European values and democratic principles and to ensure digital sovereignty in Europe.
