LANCOM Premium Support Access
  • LANCOM Premium Support Access

LANCOM Premium Support Access

2nd-level support: 5 days / 10 hours

The LANCOM Premium Support Access offers a reaction time of less than 4 hours. We guarantee you that one of our network experts will quickly process your request. LANCOM Premium Support Access offers extended service hours from 8:00 AM to 6:00 PM (CET) on weekdays (10/5; except for nationalwide public holidays in Germany). We ensure that your needs are met to the best of our ability.

Advantages

Support from LANCOM 2nd level support

Take advantage of LANCOM Premium Support Access for direct assistance from LANCOM 2nd level support. You gain expert and professional support for your network.

More flexibility

We guarantee that you will receive a response within a maximum of four hours during our extended service hours from 8:00 AM to 6:00 PM (CET), Mon. to Fri.

Service in premium quality

LANCOM creates with you an individual Premium Support Access according to your needs.

Product features

  • Access to LANCOM 2nd-level support
  • Extended service hours, Monday to Friday from 8:00 AM to 6:00 PM (CET) (does not apply to nationwide public holidays in Germany)
  • Guaranteed response time of maximum 4 hours within the service hours
  • Terms and conditions are agreed individually

Booking

Booking after written offer

We are happy to prepare your individual offer for the LANCOM Premium Support Access.

Please contact us by phone: +49 (0) 2405/49 93 6-210 or by e-mail at services@lancom.com.

LANCOM service hours

The LANCOM Service Hotline is available from Monday to Friday from 9am to 5pm, except for regional holidays (Wuerselen, Germany).

Request for quotation

Are you interested in one of our service and support products? We will gladly make you an individual offer.


Offer request

 

If you need any help do not hesitate to contact our service team:

 

LANCOM Service Team

Phone: +49 (0) 2405 / 49 93 6-210

Ask a question!