Support 10/5
Prioritized 10/5 manufacturer support and security updates for projects, guaranteed first response times (2 to 4 hours)
With LANcare Premium Support 10/5, direct manufacturer support is available to you from 8 a.m. to 6 p.m. (CET) on business days. Whether it's technical queries about configuration adjustments or reporting network malfunctions – we support you for trouble-free network operation of your ongoing projects. Our experts will take care of your concerns with a response time of less than four hours – within just two hours if you report massive operational disruptions by telephone – so that you can quickly get back to your main business. In addition, continuous security updates ensure sustainable protection of the entire network.
- Direct manufacturer support with 10/5 availability for projects
- Guaranteed first response time of max. two hours for reporting massive operational disruptions by telephone (priority 1)
- Service hours from Monday to Friday from 8 a.m. to 6 p.m. (CET) with an first response time of max. four hours for concerns outside of massive operational disruptions (priority 2)
- Security updates for reliable, secure network operation
- Terms and conditions are agreed individually
Fast, prioritized support directly from the manufacturer for projects
When it comes to managing and efficiently operating networks, high system availability goes hand in hand with guaranteed response times when problems arise. Therefore, access professional help directly from the manufacturer for your ongoing projects – regardless of the Lifecycle Management phase the LANCOM devices are in. You also benefit from prioritized handling of your concern including an automatic callback guarantee. If you report a massive operational disruption by telephone, we will take care of your concern within two hours so that your services are running again within a short time.
For optimal cooperation, we recommend participation in the LANCOM Specialist Workshop.
Service times with guaranteed first response times
Do you have hardware problems, configuration or information requests for which you need our support? Our experts will help you during service hours from 8 a.m. to 6 p.m. (CET) on business days (10/5). We handle your support case with an first response time of max. four hours.
High planning reliability with security updates
Plan ahead and benefit from full protection to ensure reliable business operations, especially in long-term projects. This includes free security updates of the respective operating system to ensure that all devices are always running at the highest level of security.
For more information on software maintenance and the product lifecycle of your device, please visit the Lifecycle Management website.
Booking after written offer
We are happy to prepare your individual offer for the LANcare Premium Support 10/5. Please contact us by phone: +49 (0) 2405/49 93 6-210 or by e-mail at services@lancom.de.
Priority levels
|
Level |
Reason |
Response time |
Availabilty |
Communication channel |
|---|---|---|---|---|
|
Priority 1 |
|
2 hours |
Monday to Friday from 8 a.m. to 6 p.m. (CET) |
|
|
Priority 2 |
|
4 hours |
Monday to Friday from 8 a.m. to 6 p.m. (CET) |
|
1. Choose LANcare
Use the practical overview to find the right LANcare product for your device. Please note that individual terms and conditions can be defined for LANcare Premium Support.
3. Register LANcare
To activate your LANcare product for your device, registration is mandatory. To do this, enter the serial number of the device and the license number of the LANcare product conveniently online. In addition, bulk registration is available for registering several LANcare products at the same time. You will then receive a registration confirmation by e-mail.
4. Use LANcare
Benefit from LANcare protection such as security updates and an extended replacement service for your device. With LANcare Direct or LANcare Premium Support, you will also receive a PIN that you can use to access the LANCOM support portal and contact the support team in the event of a service issue.
Further information on all LANcare products can be found in the manual LANcare.
Request for quotation
If you need help, our support team is available Monday to Friday from 9 a.m. to 5 p.m. (except for regional holidays in Wuerselen, Germany, CET):
LANCOM Service Hotline
+49 (0)2405 49936 210
Are you interested in one of our service and support products? W
e will gladly make you an individual offer.