LANCOM Premium Support Access
2nd-level support: 5 days / 10 hours
The LANCOM Premium Support Access offers a reaction time of less than 4 hours. We guarantee you that one of our network experts will quickly process your request. LANCOM Premium Support Access offers extended service hours from 8:00 AM to 6:00 PM (CET) on weekdays (10/5; except for nationalwide public holidays in Germany). We ensure that your needs are met to the best of our ability.
Advantages
Support from LANCOM 2nd level support
Take advantage of LANCOM Premium Support Access for direct assistance from LANCOM 2nd level support. You gain expert and professional support for your network.
More flexibility
We guarantee that you will receive a response within a maximum of four hours during our extended service hours from 8:00 AM to 6:00 PM (CET), Mon. to Fri.
Service in premium quality
LANCOM creates with you an individual Premium Support Access according to your needs.
Booking
Booking after written offer
We are happy to prepare your individual offer for the LANCOM Premium Support Access.
Please contact us by phone: +49 (0) 2405/49 93 6-210 or by e-mail at services@lancom.de.
LANCOM service hours
The LANCOM Service Hotline is available from Monday to Friday from 9am to 5pm, except for regional holidays (Wuerselen, Germany).
Request for quotation
Are you interested in one of our service and support products? We will gladly make you an individual offer.
If you need any help do not hesitate to contact our service team:
LANCOM Service Team
Phone: +49 (0) 2405 / 49 93 6-210