In this year's “Professional User Rating IT Operations” by the analyst firm techconsult, LANCOM Systems has asserted its top position. For the fourth time in a row, users gave LANCOM top marks in the category “Network Management & Monitoring”. This is the second top placement for us in this year's user survey, as we have already taken the title as best VPN provider.
For this independent study, the research and analyst firm techconsult surveyed over 2,000 IT managers on their satisfaction with market-relevant operational IT solutions and their manufacturers. In the category "Network Management & Monitoring", the users attest to LANCOM's excellent performance at both solution and vendor level and rate the LANCOM Management Cloud (LMC) as the best solution in this area.
The LMC scores particularly well for improving its own IT security and reducing response times to registered incidents. Users also value the performance, reliability, flexibility, and scalability of the LMC, giving it third place overall in this category.
The consistently positive perception of the users is also reflected in the manufacturer rating. Among other things, users gave top marks to LMC's pricing and purchasing models, as well as to LANCOM's consulting and training services. In the general vendor rating, the LMC scores particularly well in terms of trustworthiness, communicated corporate culture and sustainability, as well as the handling of sensitive data.
Research and analyst firm techconsult has been the partner for suppliers and consumers of digital technologies and services for 30 years. Conducting analyses at businesses provides an insight into their problems and their future visions regarding the use of information technologies. More than 20,000 interviews conducted with business and IT decision makers each year provide an accurate impression. Additionally, techconsult continuously screens suppliers' products and services to provide strategic and implementational consulting to the IT industry and business users. For a number of years techconsult has been providing specialized assessment tools to business and IT decision-makers for the identification of problem areas and conducting positioning analysis. techconsult GmbH is headed by managing partner and founder Peter Burghardt with offices located in Kassel and Munich. The company is part of the Heise Group.
For this independent study, research and analyst firm techconsult surveyed over 3,200 IT managers regarding their satisfaction with IT solutions on the market and their providers. In the “Network Management & Monitoring” category, users awarded top marks to LANCOM in both the solution and manufacturer ratings, and they rated the LANCOM Management Cloud (LMC) as the best solution in this field.
The LMC scored highly with its performance, high availability, and remote capability, which earned it the top spot in the “Performance” category. In terms of features, too, the LMC received top ratings. Particularly convincing are the detailed real-time monitoring and network analysis, the anomaly detection, and the alerting features. These monitor not only the current performance of the network: In the best case, alerts are issued that allow a reaction even before a problem occurs. The LMC also received outstanding ratings for product loyalty as, of all the solutions evaluated, it was the one most likely to be recommended.
The consistently positive perception by the users is also reflected in the manufacturer rating. Users gave top marks for the flexible deployment options offered by the LMC, which can be operated as a public or private cloud, or even on-premises. Equally highly rated was the overall LANCOM product portfolio with its integrated approach to network management for WAN, LAN, WLAN, and Security.
Lutz Fröhlich, Vice President of Cloud Management & Services at LANCOM: “Feedback from our users is invaluable to us. This top placing shows that we are on the right path with the LANCOM Management Cloud. But we are also highly motivated to keep on developing our cloud services. Digitization absolutely needs a basis built on trust. This is exactly what we want to deliver with our digitally sovereign network management solutions engineered in Germany.”
Absolute top marks were awarded by users for, among other things, the capabilities of the LANCOM Management Cloud (LMC) in terms of its performance, reliability, maintenance and remote functionality.
The LMC also achieved best ratings for its range of functions, with a particularly convincing detailed (real-time) monitoring and analysis of the network and the detection of unusual and suspicious behavior. Further top marks were awarded to the LANCOM solution for its user friendliness, and it was the only solution to receive the best rating in the configuration category. The consistently positive results for the rating of the solution are also reflected in the manufacturer rating. Here, too, LANCOM stands out in terms of innovation, overall product portfolio or service & support. The most striking thing is: LANCOM secured 1st place in nearly every category.
“This outstanding rating again shows that we are extremely well positioned for SD-WAN and Cloud Managed Wi-Fi. We are particularly pleased to have this confirmed by an independent analysis. Even more pleasing is that we secured the top position by quite a wide margin in the already thin field of Champions,” says LANCOM managing director Ralf Koenzen. The LMC is the basis for the LANCOM portfolio of solutions in Cloud Managed Networks, Cloud Managed Wi-Fi, SD-WAN, and SD-Branch.
In the “Professional User Rating IT Operations” study published for the first time by analysts techconsult, right from the start it was LANCOM Systems who successfully jumped to the front row. More than 1,400 user companies rated their experiences of “Network Management & Monitoring” solutions. The LANCOM Management Cloud secured a place among the “Champions” with an overall rating that was well above average. Users particularly valued the solution’s capabilities. Respondents gave high marks for the organization, optimization and control of the network architecture as well as the system’s ability to dynamically adapt to changing requirements. The most valued aspect of the LANCOM Management Cloud is its high availability. The LMC also achieved top marks for its user-friendliness. The majority of the user companies claim to be highly satisfied with the solution.
The solution’s consistently above-average ratings are matched by an equally outstanding manufacturer rating. The majority of the companies surveyed would source a solution from LANCOM again.
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