LANCOM Config Service
  • LANCOM Config Service

LANCOM Config Service

Hardware configuration by LANCOM experts

The LANCOM Config Service gives you expert support with the configuration of your devices or network infrastructure. Have a member of the LANCOM support team work directly to set up your network. There are two possible ways for you to benefit from our expert know-how; either during a remote session, or by a LANCOM technician visiting you directly on site.

Advantages

Support by remote access or on-site

The LANCOM Config Service gives you expert support direct from the manufacturer while you configure your devices. Depending on your needs, we can support you by remote session or directly with you on-site.

Access to the 2nd-level support

LANCOM Config Service vouchers give you full access to the employees in our 2nd-level support. They work with you to design a configuration that is individually tailored to meet your needs.

Cost reduction from reduced commissioning times

Professional support from an employee in LANCOM's 2nd-level support helps you to quickly configure your network or integrate new hardware components into your existing infrastructure. This saves you valuable staff resources and cuts costs.

Less potential for configuration errors

The reliability of any network strongly depends on having the right technology and the best configuration. Thanks to the LANCOM Config Services, you always have a LANCOM expert at your side to configure your network to meet your needs, not only now but also in the long term.

Product features

  • The LANCOM 2nd-level support designs an individual configuration according to your needs
  • Config Service Remote:
    Supervision and support of the configuration and start-up via telephone, e-mail or remote session
  • Config Service On-Site:
    On-site support from a LANCOM support staff member for one day (max. 8 hours, by appointment)

Booking

Appointment arrangements via telephone

The LANCOM service hotline can be contacted via: +49 (0)2405 49936-210

Appointment arrangement via e-mail

Please include your voucher number in the subject line of your e-mail to: services@lancom.de

LANCOM service hours

The LANCOM service hotline is available Mondays to Fridays from 9 am to 5 pm CET (except local holidays Würselen, Germany).

LANCOM Config Service On-Site vouchers are valid in the following countries: DE/AT/CH/BE/NL/LU

Contact form

Are you interested in one of our service and support products? Order here*:


Order form

 

If you need any help do not hesitate to contact our support team:

 

LANCOM Support Team

Telefone: +49 (0) 2405 / 49 93 6-210

*Please note that the form is currently only available in german
Ask a question!