LANCOM Emergency Support
Emergency? Callback in just 30 minutes!
We offer support response times of 30 minutes or less after ticket creation.
In the event of an emergency, a member of the LANCOM support team helps you to find a quick solution and minimize your network downtime.
Advantages
Quick help without long waits
With LANCOM Emergency Support vouchers, you are assured of quick help in case of emergency: We guarantee that you will receive a response within 30 minutes after ticket creation.
Minimize downtime, maximize productivity
Short reaction times and fast, effective support will remedy your network problems in no time, so your services will quickly be operational again.
Support direct from your manufacturer
In emergency cases, the LANCOM Emergency Support voucher gives you direct access to expert help straight from the manufacturer. Rest assured in the knowledge that a genuine LANCOM expert is working to support you and provide the quickest possible solution.
Exclusive care in an emergency
When you are in need of support, we offer you exclusive care: In an emergency case, one of our Support employees is exclusively available for your support case for up to 1 hour.
Product features
- Guaranteed reaction time of max. 30 minutes
- Professional LANCOM support, e.g. for on-site technicians at the customer
- A LANCOM expert will assist you in identifying the cause of the malfunction (max. 1 hour)
- Valid for all devices that are entitled to support as part of the LANCOM Software Lifecycle Management
- Please note that this is a service that can only be offered subject to availability
Booking
Booking via telephone
Contact the LANCOM Emergency Support via telephone via: +49 (0) 2405 / 49 93 6-210
Please have your voucher number at hand.
LANCOM service hours
The LANCOM Emergency Support is available from Monday to Friday from 9am to 5pm, except for regional holidays (Wuerselen, Germany).