LANcare Basic
When planning your network for the long-term, calculable service benefits are essential. Therefore, when you purchase your LANCOM device, make sure you have direct protection: By purchasing and registering LANcare Basic, you secure your entitlement to technical manufacturer support and security updates throughout the entire product lifecycle. In addition, you benefit from a five-year replacement service, so that a replacement device is available even in the event of damage.
- Software maintenance via security updates until End of Life (EOL) status of the device (min. 5 years)
- Support entitlement until EOL status of the device (min. 5 years, support access required)
- 5 years replacement service for a LANCOM device starting with registration of LANcare Basic (max. until EOL status of the device)
- Registration within the first three months after purchase of the LANCOM device
- Available as S, M, L, and XL variants, depending on device type
- Several LANCOM devices in HA cluster require a LANcare Basic registration per device
This illustration shows how our software maintenance is based on the product lifecycle.
High planning reliability with security updates
With LANcare Basic, you can plan ahead and benefit from full protection throughout the entire product lifecycle of the device – i.e. for at least another five years. Particularly in long-term projects, LANcare Basic ensures reliable, secure business operations beyond an official product discontinuation. This includes free software maintenance via security updates of the respective operating system to keep your device running at the highest level of security until the End of Life date.
For more information on software maintenance and the product lifecycle of your device, please visit the LANCOM Software Lifecycle Management website.
Technical support directly from the manufacturer
To ensure the safe operation of your devices, it may be helpful to contact the technical manufacturer support directly. For technical support or fault reports, LANCOM Support staff are on hand to offer advice and assistance. With an existing support access, you therefore receive professional support for LANCOM devices for which LANcare Basic is registered until the End of Life date of your device. You can purchase support access, for example, through a support contract or the LANCOM Service Packs 24/7 or 10/5.
For comparison: Without LANcare Basic and after the device warranty expires, LANCOM support is only available at a fee.
Convenient replacement service
By purchasing products from LANCOM, you are choosing reliable and durable products, but failures and malfunctions do occur sometimes. To ensure that you have direct access to service from the manufacturer in the event of an emergency, LANcare Basic provides you with a replacement service for five years. Once we receive your defective device, we will ship a repaired or exchanged device within five business days.
For an advance exchange including delivery on the next business day (NBD), please refer to the service package LANcare Advanced.
Excluded are all LANCOM unmanaged switches, AirLancer products, and accessories.
For more Information, please refer to the General Warranty Conditions.
- Registration of LANcare Basic within the first three months after purchase of the LANCOM device
- The LANCOM device which is to be covered by LANcare Basic must be fully functional and free of problems at the time it is registrated
- LANcare Basic is bound to a specific device (serial number) and is not transferable
- When operating multiple LANCOM devices as an HA cluster, a LANcare Basic is required for each individual device in the cluster
- RMA notification is possible at any time via the LANCOM RMA form or by telephone on weekdays (Monday to Friday, 9 a.m. to 5 p.m.). After receiving the device, it takes five business days to return the repaired or exchanged device.
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Category* |
Devices |
|---|---|
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Option S |
All devices with CPE, LX, LN, and LW housing and LANCOM R&S®Unified Firewall UF-50(EOS), UF-60, UF-T60, UF-1xx, and UF-2xx |
|
Option M |
All devices with IAP and OW housing, 190x-series, and LANCOM R&S®Unified Firewall UF-3xx |
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Option L |
All devices with OAP (EOS) and OX housing, LANCOM WLC-1000, LANCOM ISG-1000 (EOS), ISG-5000, and LANCOM R&S®Unified Firewall UF-500 (EOS) |
|
Option XL |
LANCOM ISG-4000 (EOS), ISG-8000, and LANCOM R&S®Unified Firewall UF-760 and UF-9xx (EOS) |