Common Support Tips

LANCOM Systems now offers the Support Knowledge Base in a new design and with improved functions.

 

The users of the LANCOM Support Portal also benefit from the fact that thematically suitable Knowledge Base articles are already offered as a solution when creating a support request.

 

Open the LANCOM Support Knowledge Base

11/04/19

Securing the VoIP feature in LANCOM routers against attacks from the WAN

Network components such as routers, which can be reached directly over the Internet (WAN), are under attack on a daily basis. LANCOM routers are no exception.

 

Attempts will be made to access the configuration of the device, or to monitor or manipulate the communications between the device and others connected to it. Similarly, there are attacks on the VoIP functionality in the router.

 

Attackers from the Internet attempt to initiate phone calls. These are often foreign connections or special services, which can lead to considerable expense to the operator of the router.

 

If telephony on a LANCOM router is set up using the Setup Wizard, the necessary settings are automatically put in place to protect against such attacks.

 

When configuring the VoIP functionality manually, please take into account the configuration steps described in the Knowledge Base document Securing the VoIP feature in LANCOM routers against attacks from the WAN.

09/19/19

Helpful Knowledge Base documents and How-To Videos regarding LANCOM R&S®Unified Firewalls

The following master document contains a listing of Knowledge Base documents which can help with the configuration and management of LANCOM R&S®Unified Firewalls.

 

The document also contains links to the following How-To Videos:

Access to the LANCOM R&S®Unified Firewalls

Upgrade of a LANCOM R&S®Unified Firewall from v9 to v10

07/24/19

AutoWDS can not be used in LCOS 10.30

Due to an incompatibility in LCOS version 10.30, the AutoWDS feature can not be used in a WLAN controller scenario.

 

The behavior manifests itself in the fact that LANCOM access points can not log on to the WLAN network configured for AutoWDS (SSID).

 

An update to LCOS 10.32 RU2 fixes the behavior. The version is available in the download area.

04/15/19

LCOS 10.20 RU7 with VoIP enhancements

A new recommended Release Update for LCOS 10.20 is available for download from our website as well as from the LANCOM Management Cloud.

 

LCOS 10.20 RU7 includes in particular improvements in the field of VoIP. Interoperability between telephone systems and providers has been improved, so that in certain cases call cancellations are avoided.

 

The new version is available in the download area.