Common Support Tips

In an internal review, LANCOM detected an error in the LCOS version 10.12 RU4. The version was therefore removed from the download area.

With the LCOS 10.12 RU4 it is possible under certain circumstances that a malfunction occurs after a configuration reset.

For customers who already installed LCOS 10.12 RU4 we recommend switching to the new version LCOS 10.12 RU5.

The new version is now available in the download area.

If a VPN connection in LANconfig 10.12Rel is set up with the LANCOM 1-Click VPN Wizard, the VPN does not connect after running the Wizard. This is because the address of the VPN gateway to be accessed was not saved to the configuration of the connecting LANCOM router.

This behavior will be fixed with LANconfig version 10.12 RU4.

As a temporary fix, you need to manually enter the address of the VPN gateway to be reached into the configuration of the connecting LANCOM router. The procedure is described in this knowledge base article.

The LANCOM Advanced VPN Client V2.05 RU1 is not compatible with the operating system „macOS High Sierra“.

The updated version 3.0 of the LANCOM Advanced VPN Client for macOS, which is compatible with macOS High Sierra, can be downloaded from the download area on our website.

Please note that a license of version 3.0 is required to use the LANCOM Advanced VPN Client V 3.0. As a user of a version 1.0 or 2.0 license, you must therefore use a paid upgrade key to upgrade the license to version 3.0. The upgrade key can be obtained from your local dealer or distributor.

Further information is available on the product website of the LANCOM Advanced VPN Client for macOS.

To improve the operational stability of the LANCOM devices, we recommend that you update the Loader to the version specified in this Knowledge Base article.

The Loader is available from the Download section of myLANCOM. To download the Loader, you need a free myLANCOM user account.

A recommended firmware update is now available for the LANCOM GS-2352 and GS-2352P Gigabit Ethernet switches. This update fixes, among other things, an error that could lead to failures of the SFP+ ports.

You can download the switch firmware version 3.22 and the release notes in the download area on our website. How to perform a firmware update for LANCOM switches can be found in our Knowledgebase article.