Common Support Tips

06/06/18

LCOS 10.12 RU7: Outgoing ISDN calls with DEFAULT users fail

When the standard ISDN user "DEFAULT" was used in LCOS version 10.12 RU7, outgoing ISDN calls could be rejected and therefore could not be performed.

 

This behavior is solved as of LCOS version 10.12 RU8. The new version is now available in the download area.

02/09/18

Update to LCOS version 10.12 RU4, and RU5

In an internal review, LANCOM detected an error in the LCOS version 10.12 RU4. The version was therefore removed from the download area.

 

With the LCOS 10.12 RU4 it is possible under certain circumstances that a malfunction occurs after a configuration reset.

 

For customers who already installed LCOS 10.12 RU4 we recommend switching to the new version LCOS 10.12 RU5.

 

The new version is now available in the download area.

12/18/17

LANconfig 10.12Rel: VPN connections set up with the LANCOM 1-Click VPN Wizard do not connect

If a VPN connection in LANconfig 10.12Rel is set up with the LANCOM 1-Click VPN Wizard, the VPN does not connect after running the Wizard. This is because the address of the VPN gateway to be accessed was not saved to the configuration of the connecting LANCOM router.

 

This behavior will be fixed with LANconfig version 10.12 RU4.

 

As a temporary fix, you need to manually enter the address of the VPN gateway to be reached into the configuration of the connecting LANCOM router. The procedure is described in this knowledge base article.

12/01/17

Compatibility of the LANCOM Advanced VPN Client with macOS High Sierra

The LANCOM Advanced VPN Client V2.05 RU1 is not compatible with the operating system „macOS High Sierra“.

 

The updated version 3.0 of the LANCOM Advanced VPN Client for macOS, which is compatible with macOS High Sierra, can be downloaded from the download area on our website.

 

Please note that a license of version 3.0 is required to use the LANCOM Advanced VPN Client V 3.0. As a user of a version 1.0 or 2.0 license, you must therefore use a paid upgrade key to upgrade the license to version 3.0. The upgrade key can be obtained from your local dealer or distributor.

 

Further information is available on the product website of the LANCOM Advanced VPN Client for macOS.

To improve the operational stability of the LANCOM devices, we recommend that you update the Loader to the version specified in this Knowledge Base article.

 

The Loader is available from the Download section of myLANCOM. To download the Loader, you need a free myLANCOM user account.