LANCOM MSP-Care-24/7
As an IT infrastructure service provider, your mission is to keep your customers' networks highly available at all times. Downtime causes enormous pressure, because the incident needs to be remedied as quickly as possible. This is why you benefit from 24/7 support from our most experienced support staff – guaranteed within 30 minutes in the event of a major incident after notification via telephone. Regular review meetings to discuss the performance of your customer networks help to optimize the cooperation between the managed service provider (MSP) and LANCOM Support: All of this serves to identify causes and patterns of disruption and reduce future downtimes.
- Full service package for managed service providers who secure high-availability network scenarios
- 24/7 emergency support with guaranteed initial response time of maximum 30 minutes in the event of massive operational disruptions (notification via telephone required)
- Extended service hours (Mondays to Fridays, from 8 a.m. to 6 p.m.) with guaranteed response time of max. four hours for requests outside emergency support
- Direct access to LANCOM support
- Continuous improvement from quarterly review meetings
- Terms and conditions are agreed individually
- At least one customer employee must be LANCOM certified
Short, guaranteed response times
The service package LANCOM MSP-Care-24/7 is our guarantee to you as a managed service provider that a support case will be processed after the shortest possible reaction time. After four hours at the most, or even within 30 minutes for major incidents, a personal contact person will be available to you.
Service times: 24 hours, 7 days a week
LANCOM MSP-Care-24/7 offers you round-the-clock service, seven days a week. It offers the best possible protection of the networks you manage. This minimizes network downtime and the associated revenue losses.
Booking after written offer
We are happy to prepare your individual offer for the LANCOM MSP-Care-24/7 Support. Please contact us by phone: +49 (0) 2405/49 93 6-210 or by e-mail at services@lancom.de.
