LANCOM MSP-Care-24/7

Icon LANCOM MSP-Care-24/7 Option

The all-inclusive package for managed service providers

As an IT infrastructure service provider, your mission is to keep your customers' networks highly available at all times. Downtime causes enormous pressure, because the incident needs to be remedied as quickly as possible. This is why you benefit from 24/7 support from our most experienced support staff – guaranteed within 30 minutes in the event of a major incident after notification via telephone. Regular review meetings to discuss the performance of your customer networks help to optimize the cooperation between the managed service provider (MSP) and LANCOM Support: All of this serves to identify causes and patterns of disruption and reduce future downtimes.

Product features

  • Full service package for managed service providers who secure high-availability network scenarios
  • 24/7 emergency support with guaranteed initial response time of maximum 30 minutes in the event of massive operational disruptions (notification via telephone required)
  • Extended service hours (Mondays to Fridays, from 8 a.m. to 6 p.m.) with guaranteed response time of max. four hours for requests outside emergency support
  • Direct access to LANCOM support
  • Continuous improvement from quarterly review meetings
  • Terms and conditions are agreed individually
  • At least one customer employee must be LANCOM certified

Advantages

Short, guaranteed response times

The service package LANCOM MSP-Care-24/7 is our guarantee to you as a managed service provider that a support case will be processed after the shortest possible reaction time. After four hours at the most, or even within 30 minutes for major incidents, a personal contact person will be available to you.

Service times: 24 hours, 7 days a week

LANCOM MSP-Care-24/7 offers you round-the-clock service, seven days a week. It offers the best possible protection of the networks you manage. This minimizes network downtime and the associated revenue losses.

Just right for your customers’ networks

LANCOM MSP-Care-24/7 allows you to adapt the service and support requirements for each of your managed networks to the precise needs and demands of your individual customers.

Ongoing development included

LANCOM MSP-Care-24/7 is a service that goes beyond mere troubleshooting. Quarterly review meetings help you to derive trends and optimizations from recent support cases.

Booking

Booking after written offer

We are happy to prepare your individual offer for the LANCOM MSP-Care-24/7 Support. Please contact us by phone: +49 (0) 2405/49 93 6-210 or by e-mail at services@lancom.de.

LANCOM service hours

The LANCOM Service Hotline is available from Monday to Friday from 9am to 5pm, except for regional holidays (Wuerselen, Germany).

Request for quotation

Are you interested in one of our service and support products?
We will gladly make you an individual offer.

Your Inquiry

If you need any further help do not hesitate to contact our support team:

LANCOM Support Team
+49 (0)2405 49936 210