Software Lifecycle Management
Reliability and future-proofness – two vital elements for any administrator or controller when planning and setting-up a network. With LANCOM Systems you have a manufacturer at your side providing a matchless investment protection.The LANCOM lifecycle policies (infopaper) provide full transparency and reliable planning with regard to the firmware updates and product support for your LANCOM infrastructure. As an aid to the strategic planning of your network, this website gives you an overview of our policies and the status of your devices.
We have drawn up a number of tables to provide you an overview of our current and end-of-sale products. These comprise all of our products with their end-of-sale date, the firmware version they support, and information about the time frames concerning further feature updates and technical manufacturer support.
You would like to know whether a new software update is available for your devices or whether your firmware version is still being maintained? Please use our overview of the currently supported versions of the free operating systems LCOS, LCOS SX, LCOS LX, LCOS FX for the entire device portfolio of LANCOM Systems GmbH!
For a 2-year period, following the official announcement of a product's discontinuation by means of the LANCOM price list, the device is immediately subject to:
- free updates to the operating system, including new features (major releases) and other updates with general improvements
- critical security fixes based on the last applicable firmware version
- free technical manufacturer support*
We also offer you free manufacturer technical support and critical security updates within the warranty period of your device.
Devices without warranty may receive fee-based support in the third to fifth year after EOS.
* Note: For central network components exclusively for LANcommunity partners. For more information, please visit the website of the end customer support contact.
Note: Please note that different warranty conditions apply to LANCOM switches with the Limited Lifetime Warranty. Regardless of the switch's operating time, the warranty of these LANCOM products is valid until the End of Life status of the device (max. 10 years). Learn more in the Infopaper LANCOM Limited Lifetime Warranty.
Our free operating systems LCOS, LCOS SX, LCOS LX, and LCOS FX are constantly undergoing further development. The following information explains our notation of the development status and version labels.
LANCOM offers two warranty options allowing you to extend the warranty on your LANCOM products from 3 to 5 years. With the LANCOM Warranty Advanced Option you have the additional assurance that an advance replacement device is delivered by the next business day (applies for metropolitan areas within the EU (excluding islands)). This way, your critical network components are perfectly secured.
What's more: If the device has still a valid warranty, you automatically receive free technical manufacturer support – even longer than two years after the End of Sale date. Regardless of the operating time of the device, you also benefit from security updates even after the official product discontinuation by LANCOM for a further five years - that means until the End of Life status of the device.
Most questions can be resolved best in direct contact: We look forward to answering your questions and requests by phone or via the contact form.
Inside Sales International Team
+49 (0)2405 49936 122