LANCOM Extended Support Times
The LANCOM Extended Support Times guarantee you individual support outside of normal office hours. Whether it's after work, over the weekend, or on public holidays—you can work on your network infrastructure secure in the knowledge that LANCOM support is there should you need it.
- Competent LANCOM support out of regular service times – ideal for safeguarding maintenance work
- Trouble-free work on networks after office hours
- Minimal reaction time within the booked availability period
- Exclusive support availability from monday to friday from 5 p.m. to 12 p.m.. On weekends and nationwide public holidays in germany only from 10 a.m. to 6 p.m.
Maintenance with peace of mind
Maintenance is often conducted outside of business hours, and it does not always run smoothly. Give yourself peace of mind for your planned network upgrades with the LANCOM Extended Support Times voucher.
Exclusive standby support
With the Extended Support Times voucher, you benefit from LANCOM Standby Support between Monday and Friday from 5 p.m. until midnight. On weekends and and nationwide public holidays in Germany only from 10 a.m. to 6 p.m. (all times CET). A LANCOM employee will exclusively take care of your needs throughout this period.
Minimum response times
By booking Extended Support Times you are guaranteed a fast response, because an employee from LANCOM Support is on standby and available for your support case throughout the time you booked.
Working free of customer and visitor traffic
If you need to adjust your network settings or integrate new devices, the best time to do this is when there is no customer and visitor traffic. Even at these unusual times, a voucher gives you access to LANCOM Support, so enabling you to avoid any potential network outages or loss of revenues during your core business hours.
- Pre-registration of at least 2 days in advance
- Minimum purchase: 1 hour
- One voucher corresponds to an availability period of 1 hour. Please contact us for a detailed arrangement via e-mail or telephone.
Appointment arrangement via e-mail
Please include your voucher number in the subject line of your e-mail to: firstname.lastname@example.org
Are you interested in one of our service and support products?
If you need any further help do not hesitate to contact our support team:
LANCOM Support Team
+49 (0)2405 49936 210